At a Glance
- Tasks: Support dealer training and maintain the Kia Academy website for an engaging learning experience.
- Company: Join Kia UK, a leading automotive brand known for innovation and sustainability.
- Benefits: Enjoy perks like free lunches, private medical care, and a flexible work environment.
- Other info: Kia UK values diversity and offers excellent career growth opportunities.
- Why this job: Be part of a dynamic team shaping the future of automotive training and development.
- Qualifications: Strong communication skills and IT proficiency; experience with Learning Management Systems is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Welcome to Kia UK!
Kia UK is a leading automotive brand offering one of the industry’s largest range of models across multiple vehicle segments, contributing to it being the fourth most popular UK car brand in 2024. With more than 190 Kia dealerships across the country, Kia is now widely known for its advanced electrified products offering the technology of tomorrow, today. Kia UK has consistently grown for over 30 years, supported by bold design, quality products and ever-evolving customer service. By 2027, the brand aims to offer no less than nine fully electric vehicles in the UK, a positive step towards becoming a leading global sustainable mobility solutions provider. People are central to Kia UK and every day is an opportunity to learn something new and to grow personally and professionally.
Purpose of Role
- To support the KUK dealer network in booking/completing training requirements for product, sales and aftersales as outlined in the Kia Accelerate training programme.
- Ensure LMS is correctly updated with dealer details and course schedules.
- Work with Systems Training Assistant Manager to maintain functionality, accuracy, and integrity of Kia Academy (website) content.
Main Responsibilities
- Action and respond to Kia UK Academy mailbox enquiries within the agreed parameters. Work to agreed time thresholds for incident(s), request(s), and problem(s). Contribute to Learning Management System (LMS) policies, processes, and procedures.
- Maintain and monitor existing Kia Academy website content and functionality as well as assist in uploading and testing new eLearning modules, assessments, dashboards and any downloadable material, supporting the ongoing development of the Kia Academy user experience.
- Support the Kia Academy website by troubleshooting reported problems, diagnose hardware/software issues, trend analysis and problem management.
- Support with Quarterly dealer training standards compliance, monthly dealer training levy, monthly KPI reporting, Kia Academy mailbox/chat and telephone enquiries, maintaining the Kia Academy website data including: Dealer Staff Data and Course Data ensuring data accuracy and integrity, course scheduling ensuring that training programmes are run at optimum attendance levels.
- Support with the creation & testing of bespoke reports/functionality/features as required by the Kia Academy team, Kia Europe and Kia HQ. Ensure integration and alignment with other systems as required.
- Engage Kia UK internal staff with the training available on the Kia Academy website and ensure internal staff lists are maintained and updated.
- Assist the Kia Academy Non Technical Training and Systems Manager with administration of the Kia Academy budget, raising and providing suppliers with payments via SAP.
- Carry out 1:1 training for new dealers/users via Teams as required to cover Academy Curricula, Introduction to Academy Online and e-learning.
- Monitor all data contained on the LMS, including Dealer Staff Data, Dealers (Terminations and Appointments) and Course Data. Ensure compliance with GDPR and any future data regulations.
- Support the Academy team on all other relevant activities as communicated by the Academy Manager.
Skills Required
- Excellent verbal/written/communication skills.
- Confident and courteous telephone manner.
- Excellent IT skills, particularly in Word, Excel, PowerPoint, and Outlook. Familiarization with Learning Management Systems.
- Strong interpersonal skills.
- Motivated, self-reliant, and self-confident.
- Excellent Database Management Skills.
We recognise that there may be a number of ways to meet our requirements. We are looking for the best candidate for the job and encourage you to apply even if your experience or qualifications don’t exactly match what we’ve outlined in the role description. If you think you could be a good fit for this role, we’d love to hear from you!
The Benefits
- Employee Car Scheme (car lease + insurance all included from £90/month).
- Onsite Chef at head office > free lunch.
- Private Medical Care (Vitality).
- Annual Health Checks and free flu jabs.
- Private Dental Care (Denplan, £0 excess).
- Pension with enhanced employer contribution.
- Income Protection & life Assurance.
- Critical Illness Protection.
- 24 days Annual Leave + Bank Holidays.
- Wellness benefits including cycle to work scheme, free eye tests, EAP, Mental Health First Aiders and more.
- Financial hub providing free financial guidance and support.
- Work from anywhere for one week a year.
- Enhanced Maternity, Adoption and Shared Parental Leave (up to 6 months full pay).
- Enhanced Paternity Leave (up to 4 weeks full pay).
- Free weekly yoga, football, and badminton clubs whilst onsite at UK head quarters.
- Pool tables, dart board, and massage chairs whilst onsite at UK head quarters.
- Opportunity to get involved & give back via our charity partners.
- Birthday Vouchers.
- Celebrations such as our Spring Ball, Christmas events, Social Club and much more!
Location/Travel
The Kia UK Head Office is based in Walton-on-Thames, just a 5 minute walk from the station. We also have plenty of on-site parking for drivers, including EV charging ports. There is step-free access throughout the building, but please let us know if you require any additional accessibility support and we will cater to your needs as best we can.
Interview Process
- Step 1: CV review.
- Step 2: Teams Introductory Call.
- Step 3: Face to face interview & Task.
We are committed to providing an inclusive and accessible recruitment process. We understand that every candidate is unique, and we welcome the opportunity to make reasonable adjustments to ensure that all individuals can fully participate in our interview process. If you require any adjustments or support to facilitate your interview, please do not hesitate to reach out to (nelkhamlichi@kia.co.uk). We are happy to discuss your needs and make arrangements that support your participation to best showcase your skills and qualifications. At Kia, we are committed to employing the best-qualified people and provide equal opportunity for the advancement of employees including promotion and training and thereby not discriminating against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
Kia UK Academy Senior Coordinator in Walton employer: Kia UK
Kia UK is an exceptional employer, recognised as one of the UK’s Best Workplaces™ for its commitment to employee growth and a supportive work culture. With a range of benefits including a comprehensive employee car scheme, private medical care, and wellness initiatives, Kia fosters an environment where every team member can thrive both personally and professionally. Located in Walton-on-Thames, the head office offers convenient access and a vibrant workplace atmosphere, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Kia UK Academy Senior Coordinator in Walton
✨Tip Number 1
Get to know Kia UK! Research the company culture, values, and their latest projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to the role. Think about how your skills align with what Kia UK is looking for, especially around training and support for the dealer network.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Kia family!
We think you need these skills to ace Kia UK Academy Senior Coordinator in Walton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Kia UK Academy role. Highlight your communication skills, IT proficiency, and any relevant experience with Learning Management Systems to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to the Kia Academy team. Keep it engaging and personal – we want to see your personality!
Showcase Your Problem-Solving Skills:In your application, mention specific examples where you've tackled challenges or improved processes. We love candidates who can think on their feet and bring innovative solutions to the table!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Kia UK
✨Know Your Stuff
Before the interview, make sure you’re familiar with Kia's products and services, especially their electrified offerings. Research the Kia Academy and understand its purpose and how it supports the dealer network. This will show your genuine interest in the role and the company.
✨Showcase Your Skills
Highlight your IT skills, particularly with Learning Management Systems, Word, Excel, PowerPoint, and Outlook. Be ready to discuss specific examples of how you've used these tools in previous roles, especially in managing data or training processes.
✨Communicate Clearly
Practice your verbal and written communication skills. Since the role involves responding to enquiries and maintaining the Academy mailbox, being articulate and courteous is key. Consider doing mock interviews with a friend to refine your responses.
✨Be Ready for Scenarios
Prepare for situational questions that may relate to troubleshooting issues or managing training schedules. Think about past experiences where you’ve had to solve problems or improve processes, as this will demonstrate your proactive approach and problem-solving skills.
