At a Glance
- Tasks: Support Kia's dealer network with training bookings and maintain the Academy website.
- Company: Join Kia, a leading automotive brand focused on innovation and development.
- Benefits: Enjoy perks like a car scheme, private medical care, and wellness benefits.
- Other info: Flexible work options and a vibrant office culture with fun activities.
- Why this job: Make a real impact in training and development while working in a dynamic environment.
- Qualifications: Strong communication skills and familiarity with Learning Management Systems required.
The predicted salary is between 30000 - 40000 £ per year.
Purpose of Role
To support the KUK dealer network in booking/completing training requirements for product, sales and aftersales as outlined in the Kia Accelerate training programme. Ensure LMS is correctly updated with dealer details and course schedules. Work with Systems Training Assistant Manager to maintain functionality, accuracy, and integrity of Kia Academy (website) content.
Main Responsibilities
- Action and respond to Kia UK Academy mailbox enquiries within the agreed parameters.
- Work to agreed time thresholds for incident(s), request(s), and problem(s).
- Contribute to Learning Management System (LMS) policies, processes, and procedures.
- Maintain and monitor existing Kia Academy website content and functionality as well as assist in uploading and testing new eLearning modules, assessments, dashboards and any downloadable material, supporting the ongoing development of the Kia Academy user experience.
- Support the Kia Academy website by troubleshooting reported problems, diagnose hardware/software issues, trend analysis and problem management.
- Support with Quarterly dealer training standards compliance, monthly dealer training levy, monthly KPI reporting, Kia Academy mailbox/chat and telephone enquiries, maintaining the Kia Academy website data including Dealer Staff Data and Course Data ensuring data accuracy and integrity, course scheduling ensuring that training programmes are run at optimum attendance levels.
- Support with the creation & testing of bespoke reports/functionality/features as required by the Kia Academy team, Kia Europe and Kia HQ.
- Ensure integration and alignment with other systems as required.
- Engage Kia UK internal staff with the training available on the Kia Academy website and ensure internal staff lists are maintained and updated.
- Assist the Kia Academy Non Technical Training and Systems Manager with administration of the Kia Academy budget, raising and providing suppliers with payments via SAP.
- Carry out 1:1 training for new dealers/users via Teams as required to cover Academy Curricula, Introduction to Academy Online and e-learning.
- Monitor all data contained on the LMS, including Dealer Staff Data, Dealers (Terminations and Appointments) and Course Data.
- Ensure compliance with GDPR and any future data regulations.
- Support the Academy team on all other relevant activities as communicated by the Academy Manager.
Skills Required
- Excellent verbal/written/communication skills.
- Confident and courteous telephone manner.
- Excellent IT skills, particularly in Word, Excel, PowerPoint, and Outlook.
- Familiarization with Learning Management Systems.
- Strong interpersonal skills.
- Motivated, self-reliant, and self-confident.
- Excellent Database Management Skills.
Benefits
- Employee Car Scheme (car lease + insurance all included from £90/month).
- Onsite Chef at head office – free lunch.
- Private Medical Care (Vitality).
- Annual Health Checks and free flu jabs.
- Private Dental Care (Denplan, £0 excess).
- Pension with enhanced employer contribution.
- Income Protection & life Assurance.
- Critical Illness Protection.
- 24 days Annual Leave + Bank Holidays.
- Wellness benefits including cycle to work scheme, free eye tests, EAP, Mental Health First Aiders and more.
- Financial hub providing free financial guidance and support.
- Work from anywhere for one week a year.
- Enhanced Maternity, Adoption and Shared Parental Leave (up to 6 months full pay).
- Enhanced Paternity Leave (up to 4 weeks full pay).
- Free weekly yoga, football, and badminton clubs whilst onsite at UK head quarters.
- Pool tables, dart board, and massage chairs whilst onsite at UK head quarters.
- Opportunity to get involved & give back via our charity partners.
- Birthday Vouchers.
- Celebrations such as our Spring Ball, Christmas events, Social Club and much more!
Location/Travel
The Kia UK Head Office is based in Walton-on-Thames, just a 5 minute walk from the station. We also have plenty of on-site parking for drivers, including EV charging ports. There is step-free access throughout the building, but please let us know if you require any additional accessibility support and we will cater to your needs as best we can.
Interview Process
CV review, Teams Introductory Call, Face to face interview & Task.
We are committed to providing an inclusive and accessible recruitment process. We understand that every candidate is unique, and we welcome the opportunity to make reasonable adjustments to ensure that all individuals can fully participate in our interview process. If you require any adjustments or support to facilitate your interview, please do not hesitate to reach out to nelkhamlichi@kia.co.uk. We are happy to discuss your needs and make arrangements that support your participation to best showcase your skills and qualifications.
Equal Opportunity Statement
At Kia, we are committed to employing the best-qualified people and provide equal opportunity for the advancement of employees including promotion and training and thereby not discriminating against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
Kia UK Academy Senior Coordinator in Walton-on-Thames employer: Kia UK
Kia UK is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and development. With benefits like a comprehensive Employee Car Scheme, private medical and dental care, and wellness initiatives, employees are supported both personally and professionally. Located in Walton-on-Thames, the head office provides a collaborative environment with easy access to transport and a range of on-site amenities, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Kia UK Academy Senior Coordinator in Walton-on-Thames
✨Tip Number 1
Get to know the Kia UK Academy inside out! Familiarise yourself with their training programmes and LMS. This way, when you chat with them, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Don’t just wait for the interview; reach out! Drop a friendly email to the Kia Academy team or connect on LinkedIn. It shows initiative and gives you a chance to ask questions that might set you apart from other candidates.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to LMS and training coordination. Role-play with a friend or in front of a mirror to boost your confidence before the big day.
✨Tip Number 4
After your interview, don’t forget to follow up! A quick thank-you email can leave a lasting impression. Mention something specific from your conversation to remind them why you’re the perfect fit for the Kia UK Academy.
We think you need these skills to ace Kia UK Academy Senior Coordinator in Walton-on-Thames
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Kia UK Academy role. Highlight your experience with Learning Management Systems and any relevant training coordination you've done.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Senior Coordinator position. Share specific examples of how you've supported training initiatives or managed data accuracy in previous roles.
Show Off Your IT Skills:Since excellent IT skills are a must, mention your proficiency in Word, Excel, PowerPoint, and Outlook. If you have experience with database management or troubleshooting, make sure to include that too!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Kia UK
✨Know Your Stuff
Familiarise yourself with the Kia Accelerate training programme and the Learning Management System (LMS). Be ready to discuss how you can contribute to maintaining the accuracy and integrity of the LMS and the Kia Academy website.
✨Show Off Your Communication Skills
Since excellent verbal and written communication skills are key for this role, practice articulating your thoughts clearly. Prepare examples of how you've effectively handled enquiries or resolved issues in previous roles.
✨Be Tech-Savvy
Brush up on your IT skills, especially in Word, Excel, PowerPoint, and Outlook. Be prepared to discuss any experience you have with database management and troubleshooting technical issues, as these will be crucial for the role.
✨Demonstrate Your Interpersonal Skills
This role requires strong interpersonal skills, so think of examples where you've successfully engaged with others, whether it's training new users or collaborating with a team. Show that you're motivated and self-reliant while also being a team player.
