At a Glance
- Tasks: Maximise dealer after sales performance and enhance customer satisfaction across the West Midlands, Shropshire & North Wales.
- Company: Join Kia UK, a leading automotive brand known for innovation and sustainability.
- Benefits: Enjoy perks like an employee car scheme, free lunches, private medical care, and wellness benefits.
- Other info: Work in a supportive environment with opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team driving change in the automotive industry while growing your career.
- Qualifications: B2B experience and strong communication skills are key; automotive knowledge is a plus but not essential.
The predicted salary is between 40000 - 50000 £ per year.
Kia UK is a leading automotive brand offering one of the industry’s largest range of models across multiple vehicle segments. With more than 190 Kia dealerships across the country, Kia is widely known for its advanced electrified products. Kia UK has consistently grown for over 30 years, supported by bold design, quality products and ever-evolving customer service. By 2027, the brand aims to offer no less than nine fully electric vehicles in the UK.
People are central to Kia UK and every day is an opportunity to learn something new and to grow personally and professionally. This was recognised with Kia UK named as one of the UK’s Best Workplaces 2025 by Great Place To Work.
Our mission is “to create space for people to get inspired and time to bring their ideas to life”. Here at Kia, we don’t just sell cars, we also offer a huge range of services including Kia Connect, Kia Charge, MyKia platform, and Kia Car Insurance. However, arguably the most important service we deliver is Aftersales Support and Expertise.
We currently have a vacancy for a talented and driven individual to operate a Regional After Sales field management role within the organisation, covering the West Midlands, Shropshire & North Wales. This is a rare and exciting opportunity for career progression within a highly successful business. You do not need to be an automotive aftersales specialist to apply. The successful candidate will be supported to acquire the more detailed aspects of this role on the job, through the support and guidance of our UK number one ranked Aftersales Field Team.
Overall responsibility includes:
- Maximising dealer after sales performance and profitability.
- Increasing parts and accessory sales and customer retention, utilising SMART dealer action plans.
- Managing customer satisfaction performance to achieve No. 1 position in industry CSI surveys.
- Implementing marketing activities to achieve KUK commercial objectives.
- Acting as the link between KUK and the dealer network.
Commercial Requirements:
- Achievement of Regional parts & accessory targets.
- Ensuring dealers participate in all available key commercial programme opportunities and marketing activities.
- Ensuring participation in KUK/KEU Customer Satisfaction Index (CSI) programmes.
- Generating relevant dealer action plans to improve performance.
- Developing and training dealer staff in all aspects of KUK programmes.
- Ensuring dealer staff are aware of all KUK technical and commercial bulletins and communications.
- Identifying & implementing after sales Best Practice initiatives within dealer network.
- Producing high standard visit report documents with fully integrated SMART based action plans.
General Requirements:
- Providing support for dealers and key internal departments.
- Ensuring dealers participate and develop within all core training modules.
- Supporting new dealer appointments to ensure total understanding of KUK systems and processes.
- Ensuring all KUK policies and franchise standards are met.
- Supporting implementation and deployment of projects and short-term commercial initiatives.
- Full UK driving licence required.
- The role requires the successful candidate to live within the territory, alternatively we will consider applications for candidates who are prepared to relocate.
About You:
- Degree educated or graduate calibre desirable but not essential.
- B2B Experience (Automotive manufacturer desirable).
- Retail customer facing experience (dealership operations desirable).
- Ability to negotiate at senior management levels.
- Excellent interpersonal and communication skills.
- Strong coaching and persuasion skills.
- Self-starter, confident, organised, motivated, driven and with a desire to learn.
- Strong presentation skills.
- Ability to interpret and present complex data.
- Numerate and PC literate. MS Office (PPT/Excel).
We recognise that there may be a number of ways to meet our requirements. We encourage you to apply even if your experience or qualifications don’t exactly match what we’ve outlined in the role description.
The Benefits include:
- Employee Car Scheme.
- Onsite Chef at head office – free lunch.
- Private Medical Care.
- Annual Health Checks and free flu jabs.
- Private Dental Care.
- Pension with enhanced employer contribution.
- Income Protection & life Assurance.
- Critical Illness Protection.
- 24 days Annual Leave + Bank Holidays.
- Wellness benefits including cycle to work scheme.
- Work from anywhere for one week a year.
- Enhanced Maternity, Adoption and Shared Parental Leave.
- Free weekly yoga, football, and badminton clubs.
- Opportunity to get involved & give back via our charity partners.
- Birthday Vouchers.
- Celebrations such as summer team building events, Christmas party, Social Club and much more!
The Kia UK Head Office is based in Walton-on-Thames, just a 5 minute walk from the station. There is step-free access throughout the building, but please let us know if you require any additional accessibility support.
We are committed to providing an inclusive and accessible recruitment process. If you require any adjustments or support to facilitate your interview, please do not hesitate to reach out to us.
At Kia, we are committed to employing the best-qualified people and provide equal opportunity for the advancement of employees.
After Sales Regional Business Manager - West Midlands, Shropshire & North Wales employer: Kia UK
Kia UK is an exceptional employer, recognised as one of the UK’s Best Workplaces 2025, offering a vibrant work culture that prioritises employee growth and well-being. With comprehensive benefits including an Employee Car Scheme, private medical care, and wellness initiatives, employees are supported both personally and professionally. The West Midlands, Shropshire & North Wales region provides a dynamic environment for the After Sales Regional Business Manager role, where you can thrive in a collaborative atmosphere while contributing to Kia's mission of delivering outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land After Sales Regional Business Manager - West Midlands, Shropshire & North Wales
✨Tip Number 1
Network like a pro! Get out there and connect with people in the automotive industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research Kia’s latest products and services, especially their electrified range. Show them you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute.
✨Tip Number 3
Practice your pitch! Be ready to talk about your experience in account management and how your skills can influence change. Keep it concise but impactful – you want to leave a lasting impression!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Kia family!
We think you need these skills to ace After Sales Regional Business Manager - West Midlands, Shropshire & North Wales
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the After Sales Regional Business Manager role. Highlight your interpersonal and communication skills, as well as any relevant B2B experience. We want to see how you can influence change and drive performance!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about the automotive industry and how your background makes you a great fit for Kia. Don’t forget to mention your motivation to learn and grow within our team.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to maximise performance and profitability. Use numbers and examples to illustrate your impact – we love seeing results!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we’re excited to see what you bring to the table!
How to prepare for a job interview at Kia UK
✨Know Your Stuff
Before the interview, dive deep into Kia's latest models and aftersales services. Familiarise yourself with the EV6, EV9, and PV5 Van. Showing that you understand their products will impress the interviewers and demonstrate your genuine interest in the role.
✨Showcase Your Skills
Highlight your interpersonal and communication skills during the interview. Prepare examples of how you've influenced change or improved performance in previous roles. This is crucial for a position that requires strong coaching and persuasion skills.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've maximised performance or customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your enthusiasm for the role and the company. Inquire about Kia's future plans for electric vehicles or how they measure customer satisfaction. This not only shows your interest but also helps you gauge if the company aligns with your values.
