At a Glance
- Tasks: Support Kia's dealer network with training bookings and maintain the Academy website.
- Company: Join Kia UK, a leader in automotive innovation and training.
- Benefits: Enjoy perks like a car scheme, free lunches, private medical care, and wellness benefits.
- Other info: Flexible work options, inclusive culture, and opportunities for personal growth.
- Why this job: Make a real impact on training and development in a dynamic automotive environment.
- Qualifications: Strong communication skills and IT proficiency, especially in LMS and database management.
The predicted salary is between 30000 - 40000 £ per year.
Purpose of Role
To support the KUK dealer network in booking/completing training requirements for product, sales and aftersales as outlined in the Kia Accelerate training programme. Ensure LMS is correctly updated with dealer details and course schedules. Work with Systems Training Assistant Manager to maintain functionality, accuracy, and integrity of Kia Academy (website) content.
Main Responsibilities
- Action and respond to Kia UK Academy mailbox enquiries within the agreed parameters.
- Work to agreed time thresholds for incident(s), request(s), and problem(s).
- Contribute to Learning Management System (LMS) policies, processes, and procedures.
- Maintain and monitor existing Kia Academy website content and functionality as well as assist in uploading and testing new eLearning modules, assessments, dashboards and any downloadable material, supporting the ongoing development of the Kia Academy user experience.
- Support the Kia Academy website by troubleshooting reported problems, diagnose hardware/software issues, trend analysis and problem management.
- Support with Quarterly dealer training standards compliance, monthly dealer training levy, monthly KPI reporting, Kia Academy mailbox/chat and telephone enquiries, maintaining the Kia Academy website data including Dealer Staff Data and Course Data ensuring data accuracy and integrity, course scheduling ensuring that training programmes are run at optimum attendance levels.
- Support with the creation & testing of bespoke reports/functionality/features as required by the Kia Academy team, Kia Europe and Kia HQ.
- Ensure integration and alignment with other systems as required.
- Engage Kia UK internal staff with the training available on the Kia Academy website and ensure internal staff lists are maintained and updated.
- Assist the Kia Academy Non Technical Training and Systems Manager with administration of the Kia Academy budget, raising and providing suppliers with payments via SAP.
- Carry out 1:1 training for new dealers/users via Teams as required to cover Academy Curricula, Introduction to Academy Online and e-learning.
- Monitor all data contained on the LMS, including Dealer Staff Data, Dealers (Terminations and Appointments) and Course Data.
- Ensure compliance with GDPR and any future data regulations.
- Support the Academy team on all other relevant activities as communicated by the Academy Manager.
Skills Required
- Excellent verbal/written/communication skills.
- Confident and courteous telephone manner.
- Excellent IT skills, particularly in Word, Excel, PowerPoint, and Outlook.
- Familiarization with Learning Management Systems.
- Strong interpersonal skills.
- Motivated, self-reliant, and self-confident.
- Excellent Database Management Skills.
Benefits
- Employee Car Scheme (car lease + insurance all included from £90/month).
- Onsite Chef at head office – free lunch.
- Private Medical Care (Vitality).
- Annual Health Checks and free flu jabs.
- Private Dental Care (Denplan, £0 excess).
- Pension with enhanced employer contribution.
- Income Protection & life Assurance.
- Critical Illness Protection.
- 24 days Annual Leave + Bank Holidays.
- Wellness benefits including cycle to work scheme, free eye tests, EAP, Mental Health First Aiders and more.
- Financial hub providing free financial guidance and support.
- Work from anywhere for one week a year.
- Enhanced Maternity, Adoption and Shared Parental Leave (up to 6 months full pay).
- Enhanced Paternity Leave (up to 4 weeks full pay).
- Free weekly yoga, football, and badminton clubs whilst onsite at UK head quarters.
- Pool tables, dart board, and massage chairs whilst onsite at UK head quarters.
- Opportunity to get involved & give back via our charity partners.
- Birthday Vouchers.
- Celebrations such as our Spring Ball, Christmas events, Social Club and much more!
Location/Travel
The Kia UK Head Office is based in Walton-on-Thames, just a 5 minute walk from the station. We also have plenty of on-site parking for drivers, including EV charging ports. There is step-free access throughout the building, but please let us know if you require any additional accessibility support and we will cater to your needs as best we can.
Interview Process
CV review, Teams Introductory Call, Face to face interview & Task.
We are committed to providing an inclusive and accessible recruitment process. We understand that every candidate is unique, and we welcome the opportunity to make reasonable adjustments to ensure that all individuals can fully participate in our interview process. If you require any adjustments or support to facilitate your interview, please do not hesitate to reach out to us. We are happy to discuss your needs and make arrangements that support your participation to best showcase your skills and qualifications.
Equal Opportunity Statement
At Kia, we are committed to employing the best-qualified people and provide equal opportunity for the advancement of employees including promotion and training and thereby not discriminating against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
Kia UK Academy Senior Coordinator employer: Kia UK
Kia UK is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and development. With benefits like a comprehensive Employee Car Scheme, private medical care, and wellness initiatives, employees are supported both personally and professionally. Located in Walton-on-Thames, the head office provides a collaborative environment with easy access to transport and ample facilities, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Kia UK Academy Senior Coordinator
✨Tip Number 1
Get to know the Kia UK Academy inside out! Familiarise yourself with their training programmes and LMS. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with enquiries and training sessions, being articulate and friendly is key. Try role-playing with a friend to nail that confident phone manner.
✨Tip Number 3
Show off your IT skills! Brush up on Word, Excel, and PowerPoint, as well as any LMS experience you have. Maybe even create a quick presentation about how you would improve the Kia Academy website – it’ll impress them!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Kia UK Academy Senior Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Kia UK Academy Senior Coordinator role. Highlight your experience with Learning Management Systems and any relevant training or coordination roles you've had.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about supporting training initiatives. Share specific examples of how you've contributed to similar projects in the past, and don’t forget to mention your excellent communication skills!
Showcase Your IT Skills:Since this role requires strong IT skills, especially in Word, Excel, PowerPoint, and Outlook, make sure to mention any relevant experience you have. If you've worked with databases or LMS before, give us the details!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status there too!
How to prepare for a job interview at Kia UK
✨Know Your Stuff
Make sure you’re familiar with the Kia Accelerate training programme and the Learning Management System (LMS). Brush up on how the LMS works, as well as any recent updates to the Kia Academy website. This will show that you’re proactive and genuinely interested in the role.
✨Communication is Key
Since excellent verbal and written communication skills are essential for this position, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially in handling enquiries or troubleshooting issues.
✨Show Your Tech Savvy
Be ready to discuss your IT skills, particularly in Word, Excel, PowerPoint, and Outlook. You might even want to prepare a quick demonstration of how you would manage data or create reports, as this could come up during the interview.
✨Engage with the Team
During the interview, express your enthusiasm for working with the Kia Academy team. Share ideas on how you could contribute to improving the user experience on the website or enhancing training compliance. This shows that you’re not just looking for a job, but are eager to be part of the team’s success.
