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For Companies At a Glance
- Tasks: Provide 1st and 2nd line IT support for Kia employees and dealers.
- Company: Join Kia UK, a top automotive brand known for innovation and sustainability.
- Benefits: Enjoy flexible hours, hybrid work, free lunches, and wellness perks.
- Other info: Located in Walton-on-Thames, with easy access to London and onsite amenities.
- Why this job: Be part of a supportive culture in a recognised top workplace with growth opportunities.
- Qualifications: Relevant experience preferred; strong customer focus and tech skills required.
The predicted salary is between 24000 - 36000 £ per year.
Welcome to Kia UK!
About Us
Kia UK is a leading automotive brand offering one of the industry’s largest range of models across multiple vehicle segments and was the fourth most popular UK car brand in 2024. With 190 Kia Dealers across the country, Kia is now widely known for its advanced electrified products offering the technology of tomorrow, today. Spearheading this charge are award-winning products including the fully electric EV6 – Kia’s first dedicated electric vehicle, the 2024 World Car of the Year the EV9 and the 2025 World Car of the Year the all new electric compact SUV the EV3!
Kia UK has consistently grown for over 30 years, supported by bold design, quality products and ever-evolving customer service. By 2027, the brand aims to offer no less than nine fully electric vehicles in the UK, a positive step towards becoming a leading global sustainable mobility solutions provider.
People are central to Kia UK and every day is an opportunity to learn something new and to grow personally and professionally. This was recognised with Kia UK named as one of the UK’s Best Workplaces 2025 by Great Place To Work, and also ranked in the 2024 Best Workplaces for Women, Development, Wellbeing, and Manufacturing, Production & Transportation. Kia employees reported positively on areas such as working atmosphere, trust in management, corporate strategy, pride in working for the company, benefits, facilities and much more!
The Role
We are recruiting for an IT Helpdesk role on a 6-12 month FTC. This is a great opportunity for someone to provide 1st and 2nd line support for all Kia UK, Kia Bolton and Kia Ireland employees, dealers, contractors and agents with PC, Server, networking and applications/hardware problems via phone, email or onsite visits.
The following is a non-exhaustive list of responsibilities for the role:
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To provide ongoing support, maintenance, upgrades and installation of all supported software and hardware as defined by the Infrastructure Manager
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To provide 1st, and 2nd line support queries professionally and efficiently, maintaining a high degree of customer service so that ensure that all SLA’s are met
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To respond to requests for technical assistance in person, via phone, electronically
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To prioritise and manage many open cases at one time and escalate situations requiring urgent attention
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To take ownership of user problems, perform a technical diagnosis and fix the issue either remotely or on-site
About you
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Relevant qualification is preferred but not essential
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Some experience in a similar role
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Customer focused and a good team player
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Good organisational skills and attention to detail
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Strong knowledge of Microsoft Windows 10/11 and 365
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Strong knowledge of laptops, desktops and network printers
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Understanding of Active Directory, Virtualisation, Networking, SAP
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Full clean driving license
The Benefits
Flexible working hours (core hours between 10:00am-3:00pm)
Hybrid working (up to 2 days a week remote working pro rata)
Employee Car Scheme (car lease + insurance all included from £85/month)
Onsite Chef -> free lunch every day
???? Private Medical Care (Vitality)
Annual Health Checks and free flu jabs offered onsite
Private Dental Care (Denplan, £0 excess)
Pension with enhanced employer contribution
Income Protection & life Assurance
Critical Illness Protection
24 days Annual Leave + Bank Holidays
Wellness benefits including cycle to work scheme, free eye tests, employee assistance programme, Mental Health First Aiders and more
Financial hub providing free financial guidance and support
Enhanced Maternity, Adoption and Shared Parental Leave (up to 6 months full pay)
Enhanced Paternity Leave
Free weekly yoga, football, and badminton clubs
Pool tables, dart board, and massage chairs onsite
Opportunity to get involved & give back via our charity partners
Birthday Vouchers
Celebrations such as our Spring Ball, Christmas events, Social Club and much more!
The Location
The Kia UK Head Office is based in Walton-on-Thames, just a 5 minute walk from a train station which is under 30 minutes from London Waterloo. We also have plenty of on-site parking for drivers, including EV charging ports.
There is step-free access throughout the building, but please let us know if you require any additional accessibility support and we will cater to your needs as best we can.
At Kia, we are committed to employing the best-qualified people and provide equal opportunity for the advancement of employees including promotion and training and thereby not discriminating against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.
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IT Helpdesk (FTC) employer: Kia UK
Contact Detail:
Kia UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk (FTC)
✨Tip Number 1
Familiarise yourself with Kia's latest electric vehicles and technology. Understanding their products, like the EV6 and EV9, will not only impress during interviews but also show your genuine interest in the company.
✨Tip Number 2
Brush up on your technical skills, especially in Microsoft Windows 10/11 and 365, as well as networking basics. Being able to demonstrate your knowledge in these areas can set you apart from other candidates.
✨Tip Number 3
Highlight your customer service experience. Since the role involves providing support to employees and dealers, showcasing your ability to handle queries professionally will be crucial.
✨Tip Number 4
Network with current or former Kia employees on platforms like LinkedIn. They can provide insights into the company culture and possibly refer you internally, which can significantly boost your chances of landing the job.
We think you need these skills to ace IT Helpdesk (FTC)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the IT Helpdesk position. Tailor your application to highlight relevant experience and skills that match what Kia UK is looking for.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in IT support roles, particularly 1st and 2nd line support. Mention specific technologies you are familiar with, such as Microsoft Windows 10/11, Active Directory, and networking.
Showcase Customer Service Skills: Since the role requires a high degree of customer service, provide examples in your application of how you've successfully handled customer queries or technical issues in the past. This will demonstrate your ability to maintain professionalism under pressure.
Proofread Your Application: Before submitting your application, make sure to proofread your CV and cover letter for any spelling or grammatical errors. A well-presented application reflects attention to detail, which is crucial for an IT Helpdesk role.
How to prepare for a job interview at Kia UK
✨Know Your Tech
Make sure you brush up on your knowledge of Microsoft Windows 10/11 and 365, as well as your understanding of Active Directory and networking. Being able to discuss these topics confidently will show that you're prepared for the technical aspects of the role.
✨Customer Service Focus
Kia values customer service highly, so be ready to share examples of how you've provided excellent support in previous roles. Highlight your ability to handle queries professionally and efficiently, ensuring that you meet service level agreements (SLAs).
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific instances where you've diagnosed and resolved technical issues. This could involve remote troubleshooting or on-site fixes. Show that you can take ownership of problems and work through them methodically.
✨Cultural Fit
Familiarise yourself with Kia's company culture and values. Be ready to discuss why you want to work there and how you align with their commitment to personal and professional growth, as well as their focus on teamwork and collaboration.