Assistant Service Manager in Bolton

Bolton Kia are proud to hold the title of “Europe’s No.1 Kia Dealer” in terms of sales volume; the Bolton dealership sells more new vehicles than any other dealership, not just in the UK but across Europe. Conveniently located on Middlebrook Retail Park in Horwich, off Junction 6 of the M61, the dealership spans across two sites – the Sales showroom; selling new and used vehicles and just 300 yards away, it’s Service & Parts department.

Bolton Kia are also the only dealership to be wholly owned by the manufacturer – Kia UK, giving staff access to excellent employee benefits, including private medical insurance, employee car ownership scheme, employee discount schemes and more.

Kia UK is a leading automotive brand offering one of the industry’s largest range of models across multiple vehicle segments, contributing to it being the fourth most popular UK car brand in 2025. Kia is now widely known for its advanced electrified products offering the technology of tomorrow, today. Kia UK has consistently grown for over 30 years, supported by bold design, quality products and ever‑evolving customer service. By 2027, the brand aims to offer no less than nine fully electric vehicles in the UK, a positive step towards becoming a leading global sustainable mobility solutions provider.

The Role

Working closely with the Service Manager, you will play a key role in supporting the day‑to‑day running of the Service Department, leading the front‑of‑house team of 5 Service Advisors and 4 support administrators including Warranty, ensuring the smooth and efficient operation of the Customer Service teams, supporting workshop performance and driving high levels of customer satisfaction. If you have previous experience in a similar role, excellent leadership and communication skills, a passion for delivering exceptional customer service and a full UK Driver’s License, we would love to hear from you.

At Bolton Kia we value our employees and in return for your commitment you can expect a competitive salary package plus excellent benefits.

The Benefits

• Employee Car Scheme (car lease + insurance all included from £90/month)
• Private Medical Care (Vitality)
• Annual Health Checks and free flu jabs offered
• Private Dental Care (Denplan, £0 excess)
• Pension with enhanced employer contribution
• Income Protection & life Assurance
• Critical Illness Protection
• 25 days Annual Leave + Bank Holidays
• Wellness benefits including cycle to work scheme, free eye tests, employee assistance programme, and more
• Financial hub providing free financial guidance and support
• Enhanced Maternity, Adoption and Shared Parental Leave (up to 6 months full pay)
• Enhanced Paternity Leave
• Birthday Vouchers

Main Responsibilities

• Oversee and manage the front‑of‑house team to ensure high quality customer service and ensuring maximum efficiency.
• Handle customer inquiries and complaints ensuring all customers receive a professional, prompt and courteous service.
• Monitor and improve service processes to increase efficiency and customer satisfaction.
• Ensure compliance with company policies and automotive industry regulations, maintaining accurate records.
• Provide training and support to service staff to enhance their skills and performance.
• Assist in budget preparation and monitor expenses to ensure profitability.
• Collaborate with other departments to ensure seamless operations and customer experience.
• Support the Workshop Controller in the coordination of a workshop team of 12 Vehicle Technicians to ensure smooth daily operations.
• Conduct performance reviews, reporting, and supporting department improvements through KPI and target‑led objectives.
• Manage and support the warranty team, ensuring claims are submitted accurately and on time.
• Producing detailed reports for the Aftersales Manager on both individual and department performance.

Requirements

• Previous experience in a similar role within the automotive industry.
• A proactive customer‑focused mindset with strong customer service standards.
• Excellent communication, organisational and leadership skills.
• Strong IT skills in Microsoft Office and automotive service management software.
• Ability to handle multiple tasks and work under pressure.
• Strong problem‑solving skills and attention to detail.
• Knowledge of automotive systems and components.
• Valid UK driver’s license is essential.

Location

The Bolton Kia dealership spans across two separate buildings, both based on Middlebrook Retail Park, with free parking, located off Junction 6 of the M61. The nearest train station is Horwich Parkway. There is step‑free access throughout the building.

We are committed to providing an inclusive and accessible recruitment process. We understand that every candidate is unique, and we welcome the opportunity to make reasonable adjustments to ensure that all individuals can fully participate in our interview process. If you require any adjustments or support to facilitate your interview, please do not hesitate to reach out to sstephens@boltonkia.co.uk. We are happy to discuss your needs and make arrangements that support your participation to best showcase your skills and qualifications.

At Kia, we are committed to employing the best‑qualified people and provide equal opportunity for the advancement of employees including promotion and training and thereby not discriminating against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.