Quality Engineer (Technical Automotive experience required)

Welcome to Kia UK! Kia UK is a leading automotive brand offering one of the industry’s largest range of models across multiple vehicle segments. With 190 Kia Dealers across the country, Kia is widely known for its advanced electrified products. Kia UK has consistently grown for over 30 years, supported by bold design, quality products and ever-evolving customer service. By 2027, the brand aims to offer no less than nine fully electric vehicles in the UK.

People are central to Kia UK and every day is an opportunity to learn something new and to grow personally and professionally. This was recognised with Kia UK named as one of the UK’s Best Workplaces™ 2024, 2025 and 2026 by Great Place To Work®.

The Role

This varied role will support Kia UK, our dealer partners and suppliers with technical information, diagnostics, quality investigations and product launches. The successful candidate will take ownership of several important functions and projects. Working collaboratively with colleagues across all After Sales teams, Product Marketing, Press & PR, Mobis (our parts supplier) and BCA (our vehicle logistics and services provider), you will help support the business with technical expertise and automotive knowledge. The role provides an excellent opportunity to broaden after sales and technical experience together with strengthening your project management and stakeholder engagement skills. This role involves travel across the UK and occasionally overseas.

Responsibilities

• Ensure excellent dealer support services are in place, including special tools, diagnostic equipment, service and technical literature and information.
• Ensure technical/product information is produced to a high standard and distributed promptly.
• Provide service/after sales support for new dealers to ensure familiarity with Kia diagnostic systems, Special Service Tools & after sales processes and policies.
• Support the launch of new models by ensuring vehicles are prepared to the highest standard and provide onsite event support.
• Assist in setup and preparation of vehicles for major KUK events (dealer conferences, etc.)
• Work with operational teams to provide short, medium and long term solutions for relevant product concerns identified by management information and customer feedback.
• Effectively support Dealers, Customer Services, Technical Support, Warranty Support, Press & PR and Marketing with information on relevant issues.
• Ensure correct special tooling, diagnostic equipment, service & technical literature and information is available for all dealers.
• Provide product concern investigation services and field fix solutions.
• Liaison with EASO, KEU, KHQ, KaSK, EUQC, HMETC and relevant suppliers to continuously improve and enhance special tools, diagnostic equipment, technical literature and product quality.
• Support the launch of new models by ensuring technical literature, service schedule information and special tools are available.
• Provide information to Training Department / Kia Academy to identify technical training requirements for dealer technicians, new technology, diagnostic equipment and special tools.
• Ensure Quality Reports & Quality Issue Reports are produced to a high standard and manufacturer targets are achieved.
• Provide support to other after sales teams during busy periods.

About You

Education: Automotive Technical Qualifications, e.g. City & Guilds, IMI

Skills:

• High level of vehicle technical knowledge
• OEM Diagnostic equipment expertise
• Sound analysis capabilities
• Ability to communicate effectively at all levels, internally and externally

Experience:

• Desirable experience working at an automotive manufacturer/importer level
• Vehicle preparation and testing
• Producing high-quality technical reports
• Vehicle launch processes and requirements
• Vehicle forensic / accident investigation

The Benefits

• Flexible working hours (core hours between 10:00am-3:00pm)
• Hybrid working (up to 2 days a week remote working pro rata)
• Employee Car Scheme (car lease + insurance all included from £85/month)
• Onsite Chef -> free lunch every day
• Private Medical Care (Vitality)
• Annual Health Checks and free flu jabs offered onsite
• Private Dental Care (Denplan, £0 excess)
• Pension with enhanced employer contribution
• Life Assurance
• 24 days Annual Leave + Bank Holidays
• Wellness benefits including cycle to work scheme, free eye tests, employee assistance programme, Mental Health First Aiders and more
• Financial hub providing free financial guidance and support
• Work from anywhere for one week a year
• Enhanced Maternity, Adoption and Shared Parental Leave (up to 6 months full pay)
• Enhanced Paternity Leave (up to 4 weeks full pay)
• Free weekly yoga, football, and badminton clubs
• Pool tables, dart board, and massage chairs onsite
• Opportunity to get involved & give back via our charity partners
• Birthday Vouchers
• Celebrations such as our Christmas party, summer event, Social Club and much more!

Location/Travel

The Kia UK Head Office is based in Walton-on-Thames, just a 5-minute walk from the station. We also have plenty of on-site parking for drivers, including EV charging ports. There is step-free access throughout the building, but please let us know if you require any additional accessibility support.

Interview Process

• Step 1: CV review
• Step 2: Teams interview
• Step 3: Face-to-face interview

We are committed to providing an inclusive and accessible recruitment process. If you require any adjustments or support to facilitate your interview, please do not hesitate to let us know.

At Kia, we are committed to employing the best-qualified people and provide equal opportunity for the advancement of employees.