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For Companies At a Glance
- Tasks: Design and manage end user devices, ensuring security and performance.
- Company: Join Ki, the fastest-growing algorithmic insurance carrier in London.
- Benefits: Competitive salary, recognition for hard work, and a dynamic work environment.
- Why this job: Be part of a revolutionary team transforming the insurance industry with tech.
- Qualifications: Experience in EUC roles, strong technical skills, and excellent communication.
- Other info: Opportunity to shape IT transformation and grow your career in a vibrant company.
The predicted salary is between 48000 - 84000 ÂŁ per year.
Ki's mission is simple. Digitally disrupt and revolutionise a 335âyearâold market. Working with Google and UCL, Ki has created a platform that uses algorithms, machine learning and large language models to give insurance brokers quotes in seconds, rather than days. Ki is proudly the biggest global algorithmic insurance carrier and the fastestâgrowing syndicate in the Lloyd's of London market.
As a senior EUC Engineer, you will play a pivotal role in designing, managing, and evolving the full lifecycle of our end user devices, ensuring that our laptop, mobile, and collaboration tools are secure, performant, and aligned with our business objectives. This is a handsâon role requiring a balance of technical depth, user empathy, and operational oversight.
What you will be doing:
- Manage the full lifecycle of EUC assets, including procurement, provisioning, refresh, and secure disposal.
- Lead 2nd/3rd line support for EUC technologies, mentoring service desk teams and improving technical capability.
- Administer Intune and drive endpoint compliance, security baselines, and MDM/MAM strategy.
- Oversee application packaging, patching cycles, and device performance monitoring.
- Own meeting room and collaboration tech, supporting AV infrastructure and inâoffice events.
- Champion documentation, automation, and operational excellence across EUC services.
- Support Ki's IT transformation, helping shape our independent digital estate and internal best practice.
Requirements:
- Proven experience in an EUC, desktop support, or endpoint management role.
- Handsâon expertise with Microsoft Intune, Autopilot, and endpoint security policies.
- Excellent working knowledge of Windows 10/11 and Microsoft 365 tools.
- Experience with hardware provisioning, asset tracking, and device refresh cycles.
- Strong analytical and troubleshooting skills across hardware and software platforms.
- Strong stakeholder engagement across multiple stakeholder types; for example suppliers, customers and our technical colleagues.
- Clear communicator with the ability to document and present technical information effectively.
- Experience supporting organisations through transformation, demerger, or platform migrations.
- Basic PowerShell scripting or automation skills.
- Familiarity with ITSM tools such as Freshservice or ServiceNow.
- Knowledge of ITIL practices and configuration/asset management principles (certification a plus).
Benefits:
Youâll get a highly competitive remuneration and benefits package. This is kept under constant review to make sure it stays relevant. We understand the power of saying thank you and take time to acknowledge and reward extraordinary effort by teams or individuals.
Recruitment Process:
- Initial recruiter screening call.
- Interview with hiring manager.
- Technical Interview (this may vary depending on the role).
- Values Interview.
Seniority level: MidâSenior level
Employment type: Fullâtime
Job function: Information Technology
Industries: IT Services and IT Consulting
Location: London, England, United Kingdom
Senior End User Computing Engineer in London employer: Ki
Contact Detail:
Ki Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Senior End User Computing Engineer in London
â¨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those at Ki or similar companies. A friendly chat can open doors and give you insights that job descriptions just can't.
â¨Tip Number 2
Show off your skills in action! If youâve got a portfolio or examples of your work, bring them along to interviews. Itâs way more impressive than just talking about what you can do.
â¨Tip Number 3
Prepare for those tricky questions! Think about how your experience aligns with Ki's mission to disrupt the insurance market. Be ready to share how you can contribute to their innovative approach.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen by the right people. Plus, it shows youâre genuinely interested in being part of the Ki team.
We think you need these skills to ace Senior End User Computing Engineer in London
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV is tailored to the Senior End User Computing Engineer role. Highlight your experience with Microsoft Intune, endpoint management, and any relevant projects that showcase your technical skills and user empathy.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about digital disruption in the insurance industry and how your background aligns with Ki's mission. Keep it engaging and personal.
Showcase Your Technical Skills: In your application, don't shy away from showcasing your hands-on expertise with Windows 10/11 and Microsoft 365 tools. Mention any experience you have with automation or PowerShell scripting, as these are key for the role.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. Itâs the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Ki
â¨Know Your Tech Inside Out
As a Senior End User Computing Engineer, youâll need to showcase your hands-on expertise with tools like Microsoft Intune and Autopilot. Brush up on the latest features and best practices, and be ready to discuss how you've used these technologies in past roles.
â¨Demonstrate User Empathy
This role requires a balance of technical depth and user empathy. Think about how your solutions have positively impacted users in previous positions. Be prepared to share specific examples of how youâve improved user experiences or resolved issues effectively.
â¨Showcase Your Problem-Solving Skills
With strong analytical and troubleshooting skills being crucial, come equipped with examples of complex problems you've solved. Whether itâs hardware or software, be ready to walk through your thought process and the steps you took to reach a solution.
â¨Engage with Stakeholders
Since this role involves strong stakeholder engagement, think about how youâve collaborated with different teams in the past. Prepare to discuss how youâve communicated technical information to non-technical stakeholders and how youâve built relationships across various departments.
