Employee Relations Business Partner- 12 Month FTC

Who are we? Look at the latest headlines and you will see something Ki insures. Think space shuttles, world tours, wind farms, and even footballers’ legs. Ki’s mission is simple. Digitally disrupt and revolutionise a 335-year-old market. Working with Google and UCL, Ki has created a platform that uses algorithms, machine learning and large language models to give insurance brokers quotes in seconds, rather than days. Ki is proudly the biggest global algorithmic insurance carrier. It is the fastest growing syndicate in the Lloyd's of London market, and the first ever to make $100m in profit in 3 years. Ki’s teams have varied backgrounds and work together in an agile, cross‑functional way to build the very best experience for its customers. Ki has big ambitions but needs more excellent minds to challenge the status‑quo and help it reach new horizons.

Where you come in? As our Employee Relations Specialist, you'll play a pivotal role in successfully managing ER across the business. You'll provide expert advice, support, and coaching to line managers, ensuring fair and consistent handling of ER cases while promoting a high‑performing and engaged workforce. You'll take responsibility for reviewing, updating, and creating HR policies to ensure alignment with best practices, regulatory requirements, and business needs. You'll partner with our L & D team to design and deliver training content that enhances line managers’ capability. Most importantly you'll take a proactive and commercially minded approach to helping us develop our people.

What you will be doing:

• Managing a range of ER cases of varying complexity including disciplinary, grievance, performance management, absence management, and other people‑related issues.
• Providing expert guidance and coaching to line managers on handling ER matters, ensuring fair and consistent decision‑making.
• Acting as a trusted advisor and coach to line managers, building capability in handling people issues effectively and confidently.
• Working with the L & D function and the wider People Team to design and deliver training content on ER topics, ensuring managers are equipped to handle people‑related challenges.
• Review, update, and develop HR policies and procedures to ensure alignment with Ki culture, employment law, regulatory requirements, and industry best practices.
• Conducting investigations, drafting case documentation, and supporting hearings and appeals where necessary.
• Make use of approaches to resolve ER cases informally where possible prior to escalation to any formal process (e.g. early intervention, mediation and facilitated discussions, constructive feedback, engagement and wellbeing initiatives, relationship development).
• Ensure ER processes comply with UK employment law, company policies, and regulatory standards.
• Liaising with the Head of HR Operations & Talent on approach to complex cases, appeals and where external employment law advice is required.
• Mentor, coach and support HR Coordinators, enhancing their knowledge of ER case management and employment law.

Requirements:

• Proven experience in an Employee Relations role within a regulated environment.
• Experience in confidently and independently managing complex ER cases from start to end.
• Experience in reviewing, updating and creating HR policies in line with best practice and regulatory requirements.
• Experience in designing and delivering ER‑related training content.
• Excellent coaching and influence skills, working with both new and experienced managers.
• Strong problem‑solving skills with a pragmatic, commercial approach to ER issues.
• High attention to detail with the ability to work in a fast‑paced, evolving business.
• Strong knowledge of UK employment law and its application.

Benefits: You’ll get a highly competitive remuneration and benefits package. This is kept under constant review to make sure it stays relevant. We understand the power of saying thank you and take time to acknowledge and reward extraordinary effort by teams or individuals.

What to expect during the recruitment process: Initial recruiter screening call, Interview with hiring manager, Technical Interview (this may vary depending on the role), Values Interview.