At a Glance
- Tasks: Provide hands-on support for SaaS applications and troubleshoot technical issues.
- Company: Join Ki, the fastest growing algorithmic insurance carrier in the world.
- Benefits: Competitive salary, recognition for hard work, and a dynamic work environment.
- Other info: Collaborative culture with opportunities for personal and professional growth.
- Why this job: Be part of a revolutionary team transforming the insurance industry with cutting-edge technology.
- Qualifications: Experience in application support and knowledge of the insurance domain is essential.
The predicted salary is between 40000 - 45000 £ per year.
- Description
- Who are we?👋
Look at the latest headlines and you will see something Ki insures. Think space shuttles, world tours, wind farms, and even footballers’ legs.
Ki’s mission is simple.
Digitally disrupt and revolutionise a 335-year-old market.
Working with Google and UCL, Ki has created a platform that uses algorithms, machine learning and large language models to give insurance brokers quotes in seconds, rather than days.
Ki is proudly the biggest global algorithmic insurance carrier.
It is the fastest growing syndicate in the Lloyd's of London market, and the first ever to make $100m in profit in 3 years.
Ki’s teams have varied backgrounds and work together in an agile, cross-functional way to build the very best experience for its customers.
Ki has big ambitions but needs more excellent minds to challenge the status-quo and help it reach new horizons.
We are seeking a skilled and motivated Application Support Engineer to join a team that provides hands-on support for many applications.
The ideal candidate will have a strong background in supporting a wide range of Saa S and COTS products, with specific experience of Insurance applications.
This role involves troubleshooting, resolving technical issues, and providing exceptional customer support to ensure the smooth operation of our software solutions.
The solutions supported cover several mid and back-office teams within Ki such as Finance, Underwriting Operations, Claims, Actuarial, Risk and People teams.
- What you will be doing🖋️
- Provide technical support for a wide range of Saa S and COTS applications
- Troubleshoot and resolve application issues reported by end users quickly, using your knowledge and skills to deliver rapid and effective resolution
- Collaborate with development teams within Ki and vendors to identify and fix issues
- Take ownership of incidents and issues that span multiple teams, coordinating cross-team efforts to drive resolution and ensure clear communication throughout
- Facilitate effective communication between teams, acting as a central point of coordination for complex, multi-system issues
- Oversee the day-to-day operations of various applications, ensuring they are running efficiently and effectively
- Monitor system performance and health, addressing potential issues proactively.
- Performing routine application maintenance tasks, such as applying updates and patches, and ensuring the application environment is stable and secure.
- Creating and maintaining documentation related to application support processes, procedures, and knowledge base articles.
- Conduct training sessions and create user guides to help end users maximize the use of our products
- Lead the response to application-related incidents, ensuring timely resolution and minimal disruption to business operations
- Perform Root Cause Analysis to investigating the underlying causes of application problems to prevent recurrence
Requirements
- Proven problem-solving skills and a proactive approach to improving system performance
- A wide range of technical skills to cover the breadth of applications supported
- Prior Insurance domain knowledge is crucial to this role
- Experience with ITIL frameworks.
- Deep knowledge of IT service management (ITSM) processes, including incident and problem management
- Proficiency in performance monitoring tools and techniques.
• Experience working with Microsoft-based technologies, including
- T-SQL
- Understanding of HTML
- Familiarity with Microsoft Entra (identity and access management)
- Experience installing, configuring, and supporting applications on Windows servers
- Able to quickly understand business domains and assess genuine business value
- First class communication skills, with the ability to tailor your style to different audiences, both technical and non-technical
- Nice to have: Knowledge of Salesforce
Benefits
You’ll get a highly competitive remuneration and benefits package.
This is kept under constant review to make sure it stays relevant.
We understand the power of saying thank you and take time to acknowledge and reward extraordinary effort by teams or individuals.
What to expect during the recruitment process
- 1) Initial recruiter screening call
- 2) Interview with hiring manager
- 3) Technical Interview (this may vary depending on the role)
- 4) Values Interview
Application Support Analyst in London employer: Ki Insurance
Ki Insurance is an exceptional employer, offering a dynamic work environment in the heart of London that fosters collaboration and innovation. With a strong focus on employee development, we provide ample opportunities for growth within the marine insurance sector, alongside competitive benefits and a supportive culture that values teamwork and excellence. Join us to be part of a forward-thinking company that prioritises your professional journey while making a meaningful impact in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Analyst in London
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Ki Insurance). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Ki Insurance. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Application Support Analyst in London
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Ki Insurance.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Ki Insurance. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Ki Insurance
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Ki Insurance to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Ki Insurance, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Ki Insurance's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
