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For Companies At a Glance
- Tasks: Welcome visitors and provide top-notch hospitality for meetings and events.
- Company: Join Brit, a forward-thinking company helping people thrive in an uncertain world.
- Benefits: Enjoy a diverse workplace, flexible hours, and opportunities for personal growth.
- Why this job: Make a real difference while working in a supportive and inclusive environment.
- Qualifications: Previous experience in customer service is essential; teamwork and adaptability are key.
- Other info: Located in the accessible Leadenhall Building, close to major transport links.
Role Details
We are looking for a Hospitality Assistant.
Who are we?
At Brit, we believe that the uncertainty of the future should never stand in the way of progress. That’s why we exist. To help people and businesses face the future and thrive. We are change-makers enabled by a global workforce who collaborate to deliver a risk service. A team empowered to help our customers not only to survive the risks they face, but to stay on the front foot and keep moving forward. We believe the uncertainty of tomorrow isn’t something to fear but to seize; that it’s full of potential. Not only for our customers but our employees too.
We might write the future of risk for our brokers and clients, but we would love to help you write your future at Brit: a future based on not just progressing but on thriving – both professionally and emotionally. If you’re looking for a place to make a real difference, read on.
The role
You’ll be the primary hospitality assistant to attend to visitors in Brit’s ground floor East property to ensure a professional and warm welcome and to provide hospitality and fine dining for meetings as well as breakfast, lunch, dinner, and events.
You’ll provide attentive service to all visitors by ensuring that all service areas are set up to the required standard and that all meeting rooms are fit for purpose in accordance with the meeting room standards.
You’ll maintain the required standards of personal hygiene and food handling practices, in accordance with the Hygiene policy and current legislation.
Some irregular duties will include undergoing training courses and attending company meetings, when necessary. Report immediately any incidents of fire, accident, or theft. Report and, where possible, act for any customer compliments or complaints, and notify the designated report.
About you
Using your previous experience of working in a professional customer service environment you’ll be able to demonstrate the ability to operate attentively without over-familiarity, ability to work as part of a team and individually, and be flexible to adapt to the needs of the business.
You’ll either hold a first aider qualification or be willing to complete one as this is a requirement for the role.
We welcome everyone wholeheartedly
We’ve got a truly diverse, genuinely inclusive work environment. We comfortably and confidently bring our whole selves to work because we know we’ll be respected, valued, and accepted whoever we are. Our Employee Resource groups are safe spaces for people to share their experiences, aspirations, and suggestions about how we do things.
Accessibility
We are located in the Leadenhall Building on Leadenhall Street (EC3V 4AB) and are situated on floors 16 – 18, and 39. All of our floors are accessible by lift, and there are building staff on hand to point you in the right direction. The closest train/underground/DLR links are: Liverpool Street Station (7 mins), Bank Station (6 mins), Fenchurch Street Station (6 mins), Aldgate Station (7 mins). The nearest bus stop is St Mary Axe (Stop LR or Z), which is located just outside the building.
If you have any other questions regarding accessibility, please ask.
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Hospitality Assistant employer: Ki Insurance
Contact Detail:
Ki Insurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Assistant
✨Tip Number 1
Familiarise yourself with the hospitality industry standards and practices. Understanding the nuances of fine dining and customer service will help you stand out during interviews, as you'll be able to speak confidently about your knowledge and experience.
✨Tip Number 2
Network with professionals in the hospitality sector. Attend local events or join online forums where you can connect with others in the field. This can lead to valuable insights and potential referrals that may help you land the job.
✨Tip Number 3
Demonstrate your adaptability and teamwork skills during any interactions with the company. Share examples from your past experiences where you successfully worked in a team or adapted to changing circumstances, as these qualities are essential for the role.
✨Tip Number 4
Research Brit's company culture and values. Understanding their commitment to inclusivity and customer service will allow you to tailor your conversations and show how your personal values align with theirs, making you a more attractive candidate.
We think you need these skills to ace Hospitality Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Hospitality Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of Brit that resonate with you, such as their commitment to inclusivity and customer service excellence.
Highlight Relevant Experience: In your CV, emphasise any previous roles in customer service or hospitality. Use specific examples to demonstrate your ability to provide attentive service and maintain high standards, as mentioned in the job description.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Ki Insurance
✨Showcase Your Customer Service Skills
As a Hospitality Assistant, your ability to provide excellent customer service is crucial. Be prepared to share specific examples from your previous roles where you went above and beyond to ensure a positive experience for customers.
✨Demonstrate Attention to Detail
In this role, attention to detail is key, especially when it comes to setting up meeting rooms and catering services. During the interview, highlight instances where your meticulous nature made a difference in your work.
✨Emphasise Teamwork and Flexibility
The job requires working both independently and as part of a team. Be ready to discuss how you've successfully collaborated with others in past positions and how you adapt to changing circumstances or demands.
✨Understand the Company Culture
Brit values diversity and inclusivity. Research their culture and be prepared to discuss how your personal values align with theirs. Showing that you understand and appreciate their commitment to a supportive work environment can set you apart.
