Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead high-quality service delivery and improve operations across underwriting channels.
- Company: Join Brit, a forward-thinking company focused on thriving in uncertainty.
- Benefits: Inclusive culture, diverse environment, and opportunities for personal and professional growth.
- Why this job: Make a real difference while shaping the future of risk management.
- Qualifications: Experience in operations leadership and a passion for process improvement.
- Other info: Located in a vibrant area with excellent transport links and accessibility.
The predicted salary is between 43200 - 72000 £ per year.
We are looking for a Head of Operations.
At Brit, we believe that the uncertainty of the future should never stand in the way of progress. That is why we exist. To help people and businesses face the future and thrive. We are change-makers enabled by a global workforce who collaborate to deliver a risk service. A team empowered to help our customers not only to survive the risks they face, but to stay on the front foot and keep moving forward. We believe the uncertainty of tomorrow is not something to fear but to seize; that it is full of potential. Not only for our customers but our employees too. We might write the future of risk for our brokers and clients, but we would love to help you write your future at Brit: a future based on not just progressing but on thriving - both professionally and emotionally. If you are looking for a place to make a real difference, read on.
As Head of Operations, you will lead high quality service delivery from Brit's underwriting support services across all underwriting channels (delegated, open market and inwards reinsurance), ensuring service delivery is clearly aligned to business need and measurably delivering good outcomes. In this role, you will also ensure continual drive for process, data quality and control environment improvement within all underwriting operations services lines (Delegated, Open Market/Treaty, Internal Broker and Credit Control) and play a full role as a member of the Brit Operations Leadership team in delivering a high-quality operations function to BGS.
We welcome everyone wholeheartedly. We have a truly diverse, genuinely inclusive work environment. We comfortably and confidently bring our whole selves to work, because we know we will be respected, valued and accepted whoever we are. Our Employee Resource groups are safe spaces for people to share their experiences, aspirations and suggestions about how we do things.
We are located in the Leadenhall Building on Leadenhall Street (EC3V 4AB) and are situated on floors 17 - 18, and 39. All of our floors are accessible by lift, and there are building staff on hand to point you in the right direction. The closest train / underground / DLR links are: Liverpool Street Station (7 mins), Bank Station (6 mins), Fenchurch Street Station (6 mins), Aldgate Station (7 mins). The nearest bus stop is St Mary Axe (Stop LR or Z), which is located just outside the building. If you have any other questions regarding accessibility, please ask.
Head of Operations employer: Ki Insurance
Contact Detail:
Ki Insurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Brit or similar companies. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching Brit's values and recent projects. Show us you’re not just a fit for the role but also for our culture. We love candidates who resonate with our mission!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the Head of Operations role. We want to hear how you can help us thrive and tackle challenges head-on.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Head of Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Operations role. Highlight your experience in service delivery and process improvement, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how you can contribute to our mission at Brit. Be genuine and let your personality come through – we love to see the real you!
Showcase Your Leadership Skills: As a Head of Operations, leadership is crucial. In your application, share examples of how you've led teams or projects successfully. We want to know how you inspire others and drive results, so don't hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you'll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Ki Insurance
✨Understand the Company Culture
Before your interview, take some time to research Brit's values and culture. They emphasise a diverse and inclusive environment, so think about how your own experiences align with this. Be ready to share examples of how you've contributed to a positive workplace culture in your previous roles.
✨Showcase Your Leadership Skills
As the Head of Operations, you'll be leading teams and driving service delivery. Prepare specific examples of how you've successfully led teams in the past, focusing on measurable outcomes. Highlight your ability to improve processes and enhance data quality, as these are key aspects of the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and decision-making abilities. Think of scenarios where you faced challenges in operations management and how you overcame them. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Ask Insightful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to demonstrate your interest in the role and the company. Ask about their future goals, how they measure success in operations, or how they support employee development. This shows you're not just interested in the job, but also in contributing to Brit's mission.
