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- Tasks: Lead client delivery and build strong relationships with key enterprise accounts.
- Company: Dynamic company focused on client partnerships and service excellence.
- Benefits: Competitive salary, benefits, and opportunities for professional growth.
- Why this job: Make a real impact by shaping delivery strategy for leading clients.
- Qualifications: Experience in IT delivery and strong relationship-building skills.
- Other info: Opportunity to work closely with senior stakeholders and drive innovation.
The predicted salary is between 75000 - 90000 £ per year.
Location: London (with regular client site travel)
Salary: £75,000 - £90,000 + benefits
We are looking for a dynamic and experienced Client Delivery & Relationship Leader to take ownership of several key enterprise accounts across the UK. This is a senior position where you will balance delivery excellence with strong client partnership, ensuring projects run smoothly while helping clients achieve their strategic goals.
You will be the senior face of delivery for your accounts — building trusted relationships, leading governance, resolving escalations, and ensuring the highest levels of service. This role suits someone who enjoys both hands-on leadership and big-picture thinking, with the ability to spot opportunities for improvement and growth.
Responsibilities- Oversee service delivery across key accounts, ensuring consistency, quality, and client satisfaction.
- Build strong relationships with senior stakeholders, acting as a trusted advisor and point of escalation.
- Lead regular governance sessions and performance reviews to track progress and identify improvements.
- Work closely with cross-functional teams (onshore and offshore) to align delivery, strategy, and communication.
- Identify and pursue opportunities to expand services and strengthen client partnerships.
- Maintain a visible presence with clients, typically spending 2-3 days per week on site.
- You have led IT delivery or client-facing operations, ideally within managed or professional services.
- You are confident managing complex accounts, balancing commercial awareness with a customer-first mindset.
- You are skilled at building rapport with senior stakeholders and navigating challenging conversations when needed.
- You understand delivery governance, service performance metrics, and escalation management.
- You are collaborative, proactive, and take pride in driving both stability and innovation in your work.
This role offers the chance to work with leading enterprise clients, shape delivery strategy, and make a tangible impact. If you are someone who thrives on responsibility, enjoys building strong partnerships, and has a passion for delivery excellence, we would love to hear from you.
Client Delivery Director in City of London employer: khuda technology
Contact Detail:
khuda technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Delivery Director in City of London
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals on LinkedIn or at events. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their challenges and think about how you can help them achieve their goals. This shows you’re not just another candidate, but someone who’s genuinely interested in their success.
✨Tip Number 3
Practice your pitch! Be ready to articulate your experience and how it aligns with the role of Client Delivery Director. Highlight your leadership skills and ability to build strong client relationships – that’s what they want to hear!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you top of mind as they make their decision.
We think you need these skills to ace Client Delivery Director in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Delivery Director role. Highlight your experience in managing complex accounts and building strong client relationships, as these are key aspects of the job.
Showcase Your Leadership Skills: We want to see how you've led teams and projects in the past. Share specific examples of how you've driven delivery excellence and resolved escalations, as this will demonstrate your capability for the role.
Be Authentic: Let your personality shine through in your application. We value collaboration and a customer-first mindset, so don’t hesitate to share your passion for building partnerships and driving innovation.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. This way, we can easily track your application and get back to you quickly!
How to prepare for a job interview at khuda technology
✨Know Your Accounts Inside Out
Before the interview, make sure you research the key enterprise accounts you'll be managing. Understand their business models, challenges, and how your role can help them achieve their strategic goals. This will show your potential employer that you're proactive and ready to hit the ground running.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've built strong relationships with senior stakeholders in the past. Highlight specific instances where you've acted as a trusted advisor or resolved escalations. This will demonstrate your ability to navigate complex conversations and maintain client satisfaction.
✨Demonstrate Your Leadership Style
Be ready to discuss your hands-on leadership approach and how you balance it with big-picture thinking. Share stories that illustrate your ability to lead cross-functional teams and align delivery strategies. This will help the interviewers see how you can drive both stability and innovation.
✨Prepare for Governance and Performance Metrics Questions
Since this role involves overseeing service delivery and performance reviews, brush up on delivery governance and service performance metrics. Be prepared to discuss how you've tracked progress and identified improvements in previous roles, showcasing your analytical skills and attention to detail.
