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- Tasks: Provide expert technical support for cloud-based Windows infrastructure in Azure and AWS.
- Company: Join Khuda Technology, a leading Managed Service Provider in Birmingham.
- Benefits: Enjoy hybrid work, competitive salary, and opportunities for professional growth.
- Other info: Be part of a dynamic team that values innovation and collaboration.
- Why this job: Make a real impact by solving complex technical issues and enhancing cloud environments.
- Qualifications: Experience in 2nd Line Support with strong knowledge of Windows servers and cloud technologies.
The predicted salary is between 35000 - 45000 ÂŁ per year.
Location: Birmingham – Hybrid
The role at Khuda Technology is partnering with a leading Managed Service Provider to seek a 2nd Line engineer. The engineer will provide expert technical support for cloud‑based Windows infrastructure, focusing on Azure and AWS environments. The candidate will have extensive knowledge and problem‑solving experience with Windows servers 2012/2016/2019, proficiency in Office 365 and on‑premise Exchange, PowerShell scripting, SCOM, SCCM, and strong cloud practice management skills, including virtual server management, NSG management, automation, and familiarity with AVD and VMware.
Key Responsibilities
- Provide hands‑on technical support for cloud‑based Windows infrastructure, including Azure and AWS.
- Troubleshoot and resolve complex issues related to Windows servers (2012/2016/2019), Office 365, and on‑premise Exchange.
- Utilize PowerShell scripting for automation and system management tasks.
- Demonstrate proficiency in SCOM and SCCM for system monitoring and management.
- Manage virtual servers, NSGs, and implement automation practices in cloud environments.
- Possess desirable certifications in Windows Server and Azure technologies.
- Demonstrate commercial knowledge and experience in delivering services to clients within the full scope of Windows infrastructure.
- Strong presentation skills, technical problem analysis, report/proposal writing, and relationship building are essential.
Desired Skills and Qualifications
- Proven experience in a similar 2nd Line Technical Support role.
- In-depth knowledge and problem‑solving experience with Windows servers (2012/2016/2019) and cloud‑based technologies.
- Proficiency in PowerShell scripting for automation and system management.
- Familiarity with SCOM, SCCM, and other monitoring tools.
- Strong cloud practice management skills, including virtual server management, NSG management, and automation.
- Desirable certifications in Windows Server and Azure technologies.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
If you are a proactive and results‑driven individual with a passion for delivering exceptional technical support, we want to hear from you!
2nd Line Engineer employer: khuda technology
Contact Detail:
khuda technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work with cloud technologies. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source projects that showcase your expertise in Azure, AWS, and PowerShell. This not only boosts your portfolio but also gives you something tangible to discuss in interviews.
✨Tip Number 3
Prepare for technical interviews by brushing up on common troubleshooting scenarios related to Windows servers and cloud environments. Practise explaining your thought process clearly, as communication is key in technical roles.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals like you. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace 2nd Line Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows servers and cloud technologies. We want to see how your skills match the role, so don’t be shy about showcasing your expertise in Azure, AWS, and PowerShell scripting!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about technical support and how your background makes you a perfect fit for the 2nd Line Engineer role. Let us know what excites you about working with cloud-based infrastructure.
Show Off Your Problem-Solving Skills: In your application, include examples of complex issues you've resolved in previous roles. We love seeing how you tackle challenges, especially when it comes to Windows servers and cloud environments. It’s all about demonstrating your hands-on experience!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at khuda technology
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows servers (2012/2016/2019) and cloud technologies like Azure and AWS. Be ready to discuss specific scenarios where you've solved complex issues, as this will show your problem-solving skills and technical expertise.
✨Show Off Your Scripting Skills
Since PowerShell scripting is a key part of the role, prepare to talk about your experience with it. Bring examples of scripts you've written for automation or system management tasks, and be ready to explain how they improved efficiency or resolved issues.
✨Demonstrate Your Monitoring Know-How
Familiarity with tools like SCOM and SCCM is crucial. Be prepared to discuss how you've used these tools in past roles to monitor systems and manage performance. Highlight any specific challenges you faced and how you overcame them.
✨Communicate Like a Pro
Strong communication skills are essential for this role. Practice explaining technical concepts in simple terms, as you'll need to build relationships with clients. Think of examples where you've successfully communicated complex information to non-technical stakeholders.