IT Support Engineer (Help Desk)
Location: West Malling
Rate: £25.00 - £30.00 per hour
Duration: 2-3 Month Temporary Contract
Hours: 37 hours per week, Monday to Friday (shift rota between 8:00 am - 5:00 pm)
What you'll be doing
- Providing first and second line IT support via the help desk.
- Diagnosing and resolving hardware, software and networking issues.
- Logging, prioritising and managing support tickets through to resolution.
- Installing and configuring PCs, laptops, printers, mobile devices and peripherals.
- Supporting Microsoft Windows, Microsoft 365, Outlook, Teams and Intune environments.
- Providing remote support to end users.
- Assisting with desktop builds, imaging and device deployments.
- Supporting basic networking, server administration and security tasks where required.
- Maintaining IT assets, documentation and inventory records.
- Delivering excellent customer service while working to agreed service levels.
What we're looking for
- Previous experience in an IT Support, Service Desk or Help Desk role.
- Strong knowledge of Windows desktop operating systems and Microsoft 365.
- Experience supporting PCs, laptops, printers and mobile devices.
- Good troubleshooting and fault-finding skills across hardware and software.
- Familiarity with Outlook, Exchange Online, Teams and Intune would be highly desirable.
- An understanding of networking fundamentals (TCP/IP) and basic server environments is advantageous.
- Excellent communication skills with a customer-focused approach.
- Ability to prioritise workload and work effectively both independently and as part of a team.
- Comfortable with hands-on hardware installations and equipment deployment.
What's on offer
- Competitive hourly rate of £25.00-£30.00 per hour, depending on experience.
- Immediate start available.
- Interesting and varied technical support environment.
- Friendly and supportive IT team.
- A great opportunity to gain experience within a well-established organisation.
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IT Support Engineer (Help Desk) in West Malling employer: KHR - Recruitment Specialists
Join a compassionate and dedicated team at a well-established children's residential provider in the Maidstone area, where you will have the opportunity to make a meaningful impact on the lives of vulnerable young people. With a competitive salary, generous annual leave, and a commitment to ongoing professional development, this organisation fosters a supportive work culture that prioritises employee growth and wellbeing. Enjoy the unique advantage of structured shifts and a clear career pathway within a progressive environment that values your contributions.
Contact Details:
KHR - Recruitment Specialists Recruitment Team
