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For Companies At a Glance
- Tasks: Manage customer relationships and support exciting projects in a dynamic environment.
- Company: Leading Repairs and Maintenance business with a focus on customer satisfaction.
- Benefits: Enjoy 25 days holiday, training, and development opportunities.
- Why this job: Join a team where your customer service skills can shine and make a difference.
- Qualifications: Strong customer service and IT skills, with a friendly telephone manner.
- Other info: Full-time role with great potential for career growth.
The predicted salary is between 28800 - 43200 £ per year.
A leading Repairs and Maintenance business in Wrotham is seeking a dedicated Customer Service Coordinator. This full-time role involves maintaining CRM systems, liaising with customers, and supporting project management.
The ideal candidate will possess excellent customer service and IT skills, with a strong telephone manner.
The business offers a fantastic benefits package, including 25 days holiday, training, and development opportunities.
Customer Service & Projects Coordinator in West Malling employer: KHR - Recruitment Specialists
Contact Detail:
KHR - Recruitment Specialists Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Projects Coordinator in West Malling
✨Tip Number 1
Make sure to research the company before your interview. Knowing their values and recent projects can help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your telephone skills! Since the role requires a strong telephone manner, try doing mock calls with friends or family to build your confidence and refine your communication style.
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current or former employees on LinkedIn to get insider tips about the company culture and what they look for in a candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service & Projects Coordinator in West Malling
Some tips for your application 🫡
Show Off Your Customer Service Skills: When you're writing your application, make sure to highlight your customer service experience. We want to see how you've handled customer queries in the past and any specific examples that showcase your skills.
Tailor Your CV and Cover Letter: Don’t just send out the same CV and cover letter for every job. Take a bit of time to tailor them to this role. Mention how your skills align with the responsibilities of a Customer Service Coordinator and how you can contribute to our team.
Be Clear and Concise: We appreciate clarity! Make sure your application is easy to read and straight to the point. Use bullet points where necessary and avoid long-winded sentences. This will help us quickly see why you’re a great fit.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at KHR - Recruitment Specialists
✨Know the Company Inside Out
Before your interview, take some time to research the Repairs and Maintenance business. Understand their services, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve excelled in customer service. Think about specific situations where you resolved issues or went above and beyond for a customer. This will demonstrate your capability to handle customer interactions effectively.
✨Familiarise Yourself with CRM Systems
Since the role involves maintaining CRM systems, brush up on any relevant software you’ve used before. If you’re familiar with specific tools, mention them during the interview. This shows that you’re ready to hit the ground running.
✨Practice Your Telephone Manner
Given the importance of a strong telephone manner, consider doing mock calls with a friend. Focus on clarity, tone, and how you handle different types of customer inquiries. This practice can boost your confidence and ensure you make a great impression over the phone.
