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- Tasks: Provide top-notch customer service and support the internal team in a dynamic environment.
- Company: Join a leading Repairs and Maintenance business with a friendly culture.
- Benefits: Enjoy a competitive salary, 25 days holiday, pension scheme, and healthcare.
- Why this job: Be part of a growing team and make a real difference in customer satisfaction.
- Qualifications: Strong customer service skills, organisational abilities, and IT proficiency required.
- Other info: Ongoing training and development opportunities in a supportive workplace.
The predicted salary is between 22800 - 34200 £ per year.
Our client is a leading Repairs and Maintenance business based in Wrotham. Due to ongoing growth, they are currently seeking a Customer Service Coordinator to join their team on a full-time, permanent basis. The Customer Service Coordinator will provide high-quality service levels to customers as well as support an internal team.
Responsibilities:
- Maintain internal CRM and call logging systems with updated information
- Liaise with customers regarding reactive maintenance issues, and schedule contractors to complete work on time and within budget
- Support Project Managers with the production of quotes, placing subcontractor orders, purchasing, and ensuring all necessary access permits are obtained for jobs
Ideal Candidate:
- Excellent customer service, organisational and administration skills
- Excellent telephone manner, confidence, and enthusiasm
- Excellent IT skills
- Experience in multi-tasking and working to tight deadlines
- An excellent team player with experience in delivering high standards of customer service
This is a fantastic opportunity to join a growing, friendly business that can offer ongoing training and development. An excellent benefits package is on offer, including 25 days holiday plus bank holidays, with an additional day at 3 years, another at 5 years, another at 10 years, and 2 more at 15 years, a pension scheme, and healthcare. Hours for this role are Monday to Friday 8 am-5 pm on-site at their office in Wrotham.
Customer Service Coordinator in West Malling employer: KHR - Recruitment Specialists
Contact Detail:
KHR - Recruitment Specialists Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator in West Malling
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Customer Service Coordinator role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and team collaboration. We recommend doing mock interviews with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, highlight your organisational and IT skills. Bring examples of how you've successfully managed customer queries or projects in the past.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Service Coordinator in West Malling
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Coordinator role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your organisational skills and how you've successfully managed customer interactions in the past.
Show Off Your IT Skills: Since the role requires excellent IT skills, don’t forget to mention any relevant software or systems you’re familiar with. If you’ve worked with CRM systems before, let us know how you used them to enhance customer service!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our friendly team in Wrotham!
How to prepare for a job interview at KHR - Recruitment Specialists
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to share examples of how you've handled customer queries or complaints in the past, showcasing your organisational skills and ability to multitask under pressure.
✨Familiarise Yourself with CRM Systems
Since you'll be maintaining internal CRM and call logging systems, it’s a good idea to research common CRM tools. If you have experience with any specific systems, mention them during the interview to demonstrate your IT skills and readiness for the role.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like scheduling contractors or dealing with tight deadlines. Practise your responses to these scenarios, focusing on your problem-solving abilities and teamwork skills.
✨Show Enthusiasm and Confidence
Your telephone manner and enthusiasm are crucial for this role. During the interview, maintain a positive attitude, make eye contact, and speak clearly. This will help convey your confidence and eagerness to join their friendly team.
