At a Glance
- Tasks: Service and repair advanced laser systems while providing top-notch customer support.
- Company: Established supplier of advanced laser systems with a supportive culture.
- Benefits: Company vehicle, paid expenses, mobile phone, 25 days leave, and full training.
- Other info: Flexible hours with opportunities for professional growth and development.
- Why this job: Join a dynamic team and make a real impact in the tech industry.
- Qualifications: Experience with laser systems, strong communication skills, and a clean driving licence.
The predicted salary is between 30000 - 40000 € per year.
Role: Field Service Engineer
Contract Type: Permanent
Starting Salary: £Neg + Benefits + company vehicle + expenses + phone
Hours: Mon-Fri 9am-5pm (must be flexible, hours often vary, and occasional overnight stays will be required)
Area to Cover: Southwest to East of England
Our client is an established supplier and service provider of advanced laser systems and is seeking an experienced Field Service Engineer to deliver high-quality technical support to their customer base across the region.
As a Field Service Engineer, you will play a key role in ensuring the reliable performance and longevity of advanced laser systems across a diverse customer base. This includes carrying out scheduled maintenance visits, responding to technical service requests, diagnosing/resolving faults, and delivering professional on-site support and training. You will work closely with the central service team to coordinate activities while maintaining high standards of customer service.
Responsibilities:
- Attend customer sites to service and repair laser systems across a specified product range, as directed.
- Install new systems and deliver customer training.
- Confidently provide on-site training sessions.
- Complete comprehensive and accurate Service Reports for each visit, following company procedures.
- Maintain regular communication with the customer service team and reporting manager.
- Participate in training sessions and meetings at the company's head office in Kent.
- Assist with system demonstrations both at the head office and in the field.
Job Requirements:
- Proven experience servicing and maintaining advanced laser systems, with a strong understanding of relevant design software packages.
- Experience with Universal Laser Systems or equivalent US/Chinese models.
- Full, clean UK driving licence.
- Hold a LEV (Local Exhaust Ventilation) qualification.
- Strong customer service and communication skills.
What Is Offered:
- Fully stocked company vehicle
- Paid expenses, plus mobile phone and iPad
- 25 days annual leave plus bank holidays
- Full training
- Supportive and friendly working environment
- Company uniform
- Strong problem-solving abilities
Field Service Engineer - Nights in Wallingford employer: KHR - Recruitment Specialists
As a Field Service Engineer with our client, you will join a supportive and friendly work environment that prioritises employee growth and development. With competitive benefits including a fully stocked company vehicle, paid expenses, and comprehensive training, this role offers the opportunity to work with advanced laser systems across the beautiful regions of Southwest to East England. The company values high standards of customer service and fosters a culture of collaboration, making it an excellent employer for those seeking meaningful and rewarding employment.
Contact Detail:
KHR - Recruitment Specialists Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - Nights in Wallingford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Field Service Engineer role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge and customer service skills. Be ready to discuss specific experiences where you’ve solved problems or trained customers on laser systems. Show them you’re the go-to person for high-quality support!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and reinforces your professionalism.
✨Tip Number 4
Apply directly through our website for the best chance at landing that job! We love seeing candidates who take the initiative and show genuine interest in joining our team. Plus, it makes it easier for us to keep track of your application!
We think you need these skills to ace Field Service Engineer - Nights in Wallingford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight your experience with advanced laser systems and any relevant qualifications, like your LEV certification. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your customer service skills and any specific experiences that relate to the job description. We love a good story!
Check Your Spelling and Grammar:Before hitting send, give your application a thorough proofread. Spelling and grammar mistakes can make a bad impression. We want to see your attention to detail, so take the time to polish your application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at KHR - Recruitment Specialists
✨Know Your Stuff
Make sure you brush up on your knowledge of advanced laser systems and any relevant design software. Be ready to discuss your previous experience in servicing and maintaining these systems, as well as any specific models you've worked with.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to share examples of how you've provided excellent customer service in the past. Think about times when you resolved issues or trained customers effectively.
✨Flexibility is Key
Given that the hours can vary and overnight stays may be required, demonstrate your flexibility during the interview. Share experiences where you've adapted to changing schedules or worked outside of typical hours.
✨Ask Smart Questions
Prepare some thoughtful questions about the company and the role. This shows your interest and helps you understand if the job is the right fit for you. Ask about the team you'll be working with or the types of challenges you might face in the field.
