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- Tasks: Lead and motivate the sales support team while enhancing customer satisfaction.
- Company: Join a well-established manufacturer with a strong international presence.
- Benefits: Enjoy competitive salary, bonus scheme, 25 days holiday, and early finishes on Fridays.
- Why this job: Be part of a dynamic team that values customer relationships and continuous improvement.
- Qualifications: Experience in sales management, excellent communication skills, and strong IT proficiency required.
- Other info: Opportunity to work in a fast-paced environment with a focus on team collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Let KHR help you find the perfect candidate
Our client, a well-established manufacturer with a strong presence in multiple countries, is seeking an experienced Sales Support Manager to join their UK team. This is an exciting opportunity for a customer-centric professional to play a key role in driving sales performance and enhancing customer satisfaction.
As the Sales Support Manager, you will be responsible for supervising, supporting, and motivating the sales administration team to ensure high performance and engagement. Acting as the main point of contact for key customer accounts, you will maintain strong relationships and work closely with internal teams to deliver seamless customer service.
Responsibilities
– Supervise, support, and motivate the sales office team to ensure high performance and engagement
– Act as the main point of contact for key customer accounts, maintaining strong relationships
– Assist the Head of Sales in managing and supporting the sales team’s daily requirements
– Monitor and improve response times to customer queries and orders
– Provide guidance and support to team members on customer communication and problem-solving
– Collaborate with procurement, warehouse, logistics, and senior management to ensure seamless customer service
– Analyse current processes and recommend improvements to enhance team efficiency and service levels
– Coordinate the preparation and distribution of sales reports, data analysis, and KPIs to management
– Track customer interactions, ensuring the CRM system is regularly updated
– Manage staffing levels, conduct regular team reviews, delegate tasks, and organise team training
– Ensure customer service standards and company policies are upheld across all interactions
Requirements
– Experience in Sales Management or a Supervisory role
– Proven experience in the manufacturing or construction industries
– Excellent communication and interpersonal skills to build strong relationships with customers and internal teams
– A strong customer-centric approach to problem-solving and ensuring customer satisfaction
– Organised, detail-oriented, and able to work under pressure and meet deadlines
– Flexible and open to change within a dynamic and fast-paced environment
– Strong IT skills, including proficiency in CRM systems, Microsoft Office, and ERP platforms
– Intelligent, quick-thinking, highly numerate, and possessing high-level verbal and written communication skills
– A strong team player with strong Excel skills and good analytical skills
Benefits include:
– Competitive salary
– Company bonus scheme
– 25 days holiday plus bank holidays
– Early finish on Fridays
– Pension scheme
At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.
KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…
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Sales Support Manager employer: KHR - Recruitment Specialists
Contact Detail:
KHR - Recruitment Specialists Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Manager
✨Tip Number 1
Familiarise yourself with the manufacturing and construction industries. Understanding the specific challenges and trends in these sectors will help you engage more effectively during interviews and demonstrate your expertise.
✨Tip Number 2
Network with professionals in sales support roles, especially within manufacturing. Attend industry events or join relevant online forums to connect with others who can provide insights and potentially refer you to opportunities.
✨Tip Number 3
Brush up on your CRM and ERP system skills. Since proficiency in these tools is crucial for the role, consider taking a short course or tutorial to enhance your knowledge and show your commitment to staying current.
✨Tip Number 4
Prepare examples of how you've successfully managed teams and improved customer satisfaction in previous roles. Being able to share specific achievements will set you apart and showcase your capability as a Sales Support Manager.
We think you need these skills to ace Sales Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales management or supervisory roles, especially within the manufacturing or construction industries. Use specific examples to demonstrate your customer-centric approach and problem-solving skills.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the Sales Support Manager role. Emphasise your ability to supervise and motivate teams, maintain strong customer relationships, and improve service levels. This is your chance to showcase your personality and fit for the company culture.
Highlight Key Skills: In both your CV and cover letter, make sure to highlight your strong communication skills, proficiency in CRM systems, and analytical abilities. Mention any experience with data analysis and reporting, as these are crucial for the role.
Proofread and Format: Before submitting your application, carefully proofread your documents for spelling and grammar errors. Ensure your CV is well-organised and easy to read. If your CV contains graphics, also submit a clean copy in Word format as requested.
How to prepare for a job interview at KHR - Recruitment Specialists
✨Showcase Your Leadership Skills
As a Sales Support Manager, you'll be supervising a team. Be prepared to discuss your leadership style and provide examples of how you've motivated and supported your team in the past.
✨Demonstrate Customer-Centricity
This role requires a strong focus on customer satisfaction. Share specific instances where you've successfully resolved customer issues or improved service levels, highlighting your problem-solving skills.
✨Familiarise Yourself with CRM Systems
Since the job involves managing customer interactions through a CRM system, brush up on your knowledge of these platforms. Be ready to discuss your experience with CRM tools and how you’ve used them to enhance sales performance.
✨Prepare for Team Collaboration Questions
Collaboration with various internal teams is key in this role. Think of examples that showcase your ability to work cross-functionally, especially with procurement, logistics, and senior management, to ensure seamless customer service.
