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For Companies At a Glance
- Tasks: Lead a team in managing customer service and aftersales for specialist machinery.
- Company: Join a leading manufacturer with a focus on innovation and growth.
- Benefits: Ongoing training, competitive salary, and a supportive work environment.
- Why this job: Be part of a dynamic team making a real impact in the manufacturing industry.
- Qualifications: Experience in service management and a passion for customer care.
- Other info: Monday to Friday hours with opportunities for career development.
The predicted salary is between 36000 - 60000 £ per year.
Our client is a leading manufacturer of specialist machinery. Due to ongoing growth, they are currently seeking an experienced Service Manager to be responsible for the development and growth of the customer service department and to be a key member of the senior Management team.
Responsibilities
- Take ownership of the Aftersales / Service department leading a team of Service Engineers and Spares Team members.
- Hold full profit and loss responsibility for the Service department.
- Liaise with the sales team on new orders / installations, provide estimates on logistics and allocate engineering resources.
- Visit customer sites occasionally.
- Regular service meetings with the engineers to keep up with current service visits or breakdowns.
- Over-the-phone technical support and log all service and breakdown requests received by phone, email or WhatsApp messaging.
- Preparing and sending quotes for service calls where necessary.
- Programme the works for engineers, taking into consideration job urgency, location, travel time and skills and parts needed.
- Contact engineers daily to ascertain updates on the jobs given, any works outstanding status and cleared jobs.
- Provide follow-up quotes for works if required after the initial service visit.
- Process invoices on completion of works.
- Ensure that all records are updated and accurate on the Database.
- Responsible for maintenance contract costings, ensure all maintenance contracts are up to date, send renewals when due and invoicing once agreed.
Ideal Candidate
- Manufacturing industry experience with a proven track record of managing budgets across a service function.
- Mechanically biased Engineer with experience in managing, mentoring, supporting and leading a service and maintenance team.
- Good understanding of industrial processes, manufacturing, and automated production within the food industry.
- Passion for service and customer care.
- Proactive and able to resolve problems and challenges as they occur.
- Strong people management skills.
This is a fantastic role with a growing business that can offer ongoing training and development. Hours for this role are Monday to Friday 8am-5pm.
Service Manager – Production Machinery in Rochester employer: KHR - Recruitment Specialists
Contact Detail:
KHR - Recruitment Specialists Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager – Production Machinery in Rochester
✨Tip Number 1
Network like a pro! Reach out to your connections in the manufacturing industry and let them know you're on the hunt for a Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge and people management skills. Be ready to discuss how you've successfully led teams and managed budgets in past roles. Show them you're the proactive problem-solver they need!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your passion for service and customer care. Check out our website for openings that match your skills and experience, and make sure to tailor your approach to each one.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a great opportunity to reiterate why you’re the perfect fit for their team.
We think you need these skills to ace Service Manager – Production Machinery in Rochester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Service Manager role. Highlight your background in managing service departments and any relevant manufacturing experience to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for customer service and how your proactive approach has led to successful outcomes in previous roles. We love to see genuine enthusiasm!
Showcase Your Leadership Skills: As a Service Manager, you'll be leading a team, so don’t forget to mention your people management skills. Give examples of how you've mentored or supported your team in the past – we want to know how you inspire others!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity with our growing business!
How to prepare for a job interview at KHR - Recruitment Specialists
✨Know Your Stuff
Make sure you brush up on your knowledge of production machinery and the specific services offered by the company. Understand their products inside out, as well as the common challenges faced in the industry. This will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Service Manager, you'll be leading a team, so it's crucial to highlight your people management experience. Prepare examples of how you've successfully managed teams in the past, resolved conflicts, or improved service delivery. This will give them confidence in your ability to lead their service department.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle customer service issues. Think of specific scenarios where you've had to troubleshoot or manage a crisis. Practising these responses will help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company's future plans, team dynamics, or service strategies. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you. Plus, it keeps the conversation engaging!
