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- Tasks: Lead and motivate the sales team while enhancing customer satisfaction.
- Company: Established manufacturer with a strong international presence.
- Benefits: Competitive salary, bonus scheme, 25 days holiday, and early finishes on Fridays.
- Why this job: Join a dynamic team and make a real impact on customer relationships.
- Qualifications: Experience in sales management and excellent communication skills required.
- Other info: Fast-paced environment with opportunities for growth and development.
The predicted salary is between 28800 - 43200 £ per year.
Our client, a well-established manufacturer with a strong presence in multiple countries, is seeking an experienced Sales Office Manager to join their UK team. This is an exciting opportunity for a customer-centric professional to play a key role in driving sales performance and enhancing customer satisfaction.
As the Sales Office Manager, you will be responsible for supervising, supporting, and motivating the sales administration team to ensure high performance and engagement. Acting as the main point of contact for key customer accounts, you will maintain strong relationships and work closely with internal teams to deliver seamless customer service.
Responsibilities:
- Supervise, support, and motivate the sales office team to ensure high performance and engagement
- Act as the main point of contact for key customer accounts, maintaining strong relationships
- Assist the Head of Sales in managing and supporting the sales team’s daily requirements
- Monitor and improve response times to customer queries and orders
- Provide guidance and support to team members on customer communication and problem-solving
- Collaborate with procurement, warehouse, logistics, and senior management to ensure seamless customer service
- Analyse current processes and recommend improvements to enhance team efficiency and service levels
- Coordinate the preparation and distribution of sales reports, data analysis, and KPIs to management
- Track customer interactions, ensuring the CRM system is regularly updated
- Manage staffing levels, conduct regular team reviews, delegate tasks, and organise team training
- Ensure customer service standards and company policies are upheld across all interactions
Requirements:
- Experience in Sales Office Management or a Supervisory role
- Proven experience in the manufacturing or construction industries
- Excellent communication and interpersonal skills to build strong relationships with customers and internal teams
- A strong customer-centric approach to problem-solving and ensuring customer satisfaction
- Organised, detail-oriented, and able to work under pressure and meet deadlines
- Flexible and open to change within a dynamic and fast-paced environment
- Strong IT skills, including proficiency in CRM systems, Microsoft Office, and ERP platforms
- Intelligent, quick-thinking, highly numerate, and possessing high-level verbal and written communication skills
- A strong team player with strong Excel skills and good analytical skills
Benefits include:
- Competitive salary
- Company bonus scheme
- 25 days holiday plus bank holidays
- Early finish on Fridays
- Pension scheme
Sales Office Manager in Kent employer: KHR - Recruitment Specialists
Contact Detail:
KHR - Recruitment Specialists Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Office Manager in Kent
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Sales Office Manager role.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and tailoring your answers to highlight your customer-centric approach and team management skills. Show them you’re the perfect fit!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We suggest mentioning something specific from your conversation to remind them why you’re the ideal candidate for the Sales Office Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we often have exclusive roles listed that you won’t find anywhere else. Let’s get you that dream job!
We think you need these skills to ace Sales Office Manager in Kent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Office Manager role. Highlight your experience in sales management and customer service, and don’t forget to showcase your skills in communication and team motivation!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this role. Share specific examples of how you've driven sales performance or improved customer satisfaction in previous positions.
Keep It Clean and Professional: Ensure your CV is easy to read and free from any distracting graphics. A clean, professional layout will help us focus on your qualifications and experience without any distractions.
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can ensure your application gets the attention it deserves and you’ll be one step closer to joining our fantastic team!
How to prepare for a job interview at KHR - Recruitment Specialists
✨Know Your Stuff
Before the interview, make sure you understand the company and its products. Research their presence in the manufacturing sector and be ready to discuss how your experience aligns with their needs. This shows you're genuinely interested and prepared.
✨Showcase Your Leadership Skills
As a Sales Office Manager, you'll need to motivate and support your team. Prepare examples of how you've successfully led teams in the past, focusing on your communication and problem-solving skills. Highlight specific situations where you improved team performance or customer satisfaction.
✨Be Customer-Centric
Since the role is all about enhancing customer satisfaction, think of instances where you've gone above and beyond for customers. Be ready to share these stories during the interview to demonstrate your commitment to a customer-centric approach.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like managing a difficult customer or improving response times. Practice your responses to these scenarios, focusing on your analytical skills and ability to collaborate with different teams to find solutions.
