At a Glance
- Tasks: Manage customer accounts and build strong relationships while ensuring timely deliveries.
- Company: Established manufacturing business with a focus on customer service excellence.
- Benefits: Competitive salary, supportive team environment, and opportunities for career advancement.
- Other info: Fast-paced environment with opportunities to learn and grow.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Experience in B2B customer service and strong communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
My client, a well-established and successful manufacturing business, is looking to recruit an experienced Customer Services Account Manager to join their busy Customer Service/Internal Sales team. This is an excellent opportunity for someone with a strong background in B2B customer service/account management, ideally gained within a manufacturing, engineering or technical environment.
Key responsibilities include:
- Managing a portfolio of customer accounts and building strong client relationships.
- Processing customer enquiries, quotations and purchase orders.
- Liaising with planning, production, engineering and sales teams to ensure on-time deliveries.
- Providing regular updates to customers regarding order progress and delivery schedules.
- Coordinating customer feedback, complaints and returns.
- Working with ERP/CRM systems to ensure accurate order processing.
- Supporting the Customer Services Manager and deputising when required.
The ideal candidate will have:
- Previous experience in a Customer Services Account Manager or Senior Customer Service role.
- Excellent communication and relationship-building skills.
- Experience working within a manufacturing, engineering or technical environment.
- Strong organisational skills and the ability to manage multiple priorities.
- Good IT skills, including Microsoft Excel and ERP/CRM systems.
- A proactive, customer-focused approach and excellent attention to detail.
Experienced Customer Services Account Manager in Kent employer: KHR - Recruitment Specialists
KHR - Recruitment Specialists is an excellent employer, offering a supportive and dynamic work environment in Aylesford. With competitive salaries, bonuses, and opportunities for professional development, we prioritise employee growth and well-being, ensuring that our team can thrive while making a meaningful impact in the lives of young people.
Contact Details:
KHR - Recruitment Specialists Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Experienced Customer Services Account Manager in Kent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at KHR - Recruitment Specialists. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like KHR - Recruitment Specialists before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Experienced Customer Services Account Manager in Kent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to KHR - Recruitment Specialists:Your cover letter is your chance to shine! Tell us why you want to work at KHR - Recruitment Specialists specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at KHR - Recruitment Specialists!
How to prepare for a job interview at KHR - Recruitment Specialists
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
