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For Companies At a Glance
- Tasks: Support customers and internal teams in a fast-paced, dynamic environment.
- Company: Join a respected and growing company with a friendly team culture.
- Benefits: Gain valuable experience in a professional B2B setting with potential for contract extension.
- Why this job: Be part of a supportive team and enhance your customer service skills.
- Qualifications: Experience in customer service or sales support, strong communication skills required.
- Other info: Enjoy varied tasks and thrive in a collaborative atmosphere.
The predicted salary is between 20000 - 30000 £ per year.
Temporary Customer Service Advisor – Join a Growing, Supportive Team!
Location: Edenbridge
Contract: Temporary – 2 months (with potential extension)
Hours: Monday to Friday, 8:30 am – 5:00 pm
Are you a proactive and customer-focused individual with experience in B2B customer service or sales support? We’re looking for a Temporary Customer Service Advisor to join a dynamic and friendly team within a well-established and growing company. This is a fantastic opportunity to be part of a collaborative environment where your organisational skills and attention to detail will be highly valued.
What You’ll Be Doing
- In this varied and fast-paced role, you’ll play a key part in supporting customers and internal teams by ensuring a smooth end-to-end service process.
- Handle customer enquiries efficiently, working closely with the Sales and Engineering teams to ensure timely responses and solutions.
- Prepare quotations using the Global Pricing System and calculate customer pricing for products and services.
- Process purchase orders, input data into the ERP system, and send order confirmations.
- Gather and verify key customer documentation (such as End Use statements) to support contract reviews.
- Liaise with the Planning Department to coordinate and maintain accurate delivery schedules.
- Raise purchase orders as needed and ensure timely communication of delivery updates.
- Log customer feedback and help drive continuous improvement.
- Support the resolution of customer complaints in coordination with relevant departments.
- Manage incoming calls with professionalism and ensure smooth communication across departments.
- Attend weekly production meetings and keep stakeholders informed of shipping updates.
- Take on additional tasks as required by management – every day is different!
Who We’re Looking For
- You’re a confident, adaptable, and detail-oriented individual with strong communication skills and a passion for great service.
- Previous experience in a customer service or sales administration role, ideally in a manufacturing or engineering environment.
- Confident communicator, both written and verbal, at all levels.
- Working knowledge of ERP and/or CRM systems.
- Comfortable with technical product information (ability to understand catalogues and simple drawings).
- Familiar with quality systems such as ISO9001 or AS9100.
- Strong IT skills – confident with Microsoft Office (Excel, Word, PowerPoint).
- Highly organised, self-motivated, and a great team player.
- Able to work independently and thrive in a fast-paced environment.
Why Apply?
- Be part of a supportive, growing team in a respected business.
- Gain valuable experience in a professional B2B environment.
- Enjoy varied and engaging work with potential for contract extension.
Customer Services Advisor – Temporary in Kent employer: KHR - Recruitment Specialists
Contact Detail:
KHR - Recruitment Specialists Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor – Temporary in Kent
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Customer Services Advisor role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and think about how your skills match what they’re looking for. Practise common interview questions so you can showcase your customer service experience confidently.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Customer Services Advisor – Temporary in Kent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant technical knowledge to show us you’re the right fit!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how your previous roles have prepared you for this position. Keep it friendly and professional!
Show Off Your Communication Skills: Since we value strong communication, make sure your application is clear and concise. Use proper grammar and spelling, and don’t hesitate to showcase your ability to communicate effectively in both written and verbal forms.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at KHR - Recruitment Specialists
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their products, services, and values. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've excelled in customer service. Think about times when you resolved complaints or improved processes. This will demonstrate your proactive approach and ability to handle challenges.
✨Familiarise Yourself with ERP/CRM Systems
Since the role involves using ERP and CRM systems, brush up on your knowledge of these tools. If you have experience with similar systems, be ready to discuss how you used them to enhance customer interactions or streamline processes.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
