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For Companies At a Glance
- Tasks: Provide top-notch customer service and support project management tasks.
- Company: Leading Repairs and Maintenance business with a friendly atmosphere.
- Benefits: £28,500 salary, 25 days holiday, pension scheme, and healthcare.
- Why this job: Join a growing team and develop your skills in a supportive environment.
- Qualifications: Strong customer service skills and ability to multitask under pressure.
- Other info: Ongoing training and development opportunities available.
The predicted salary is between 24000 - 30000 £ per year.
Our client is a leading Repairs and Maintenance business based in Wrotham. Due to ongoing growth, they are currently seeking a Customer Service Coordinator to join their team on a full-time, permanent basis. The Customer Service Coordinator will provide high-quality service levels to customers as well as support an internal team.
Responsibilities will include:
- Maintain internal CRM and call logging systems with updated information
- Liaise with customers regarding reactive maintenance issues, and schedule contractors to complete work on time and within budget
- Support Project Managers with the production of quotes, placing subcontractor orders, purchasing, and ensuring all necessary access permits are obtained for jobs
The ideal candidate will be able to demonstrate:
- Excellent customer service, organisational and administration skills
- Excellent telephone manner, confidence, and enthusiasm
- Excellent IT skills
- Experience in multi-tasking and working to tight deadlines
- An excellent team player with experience in delivering high standards of customer service
This is a fantastic opportunity to join a growing, friendly business that can offer ongoing training and development. An excellent benefits package is on offer, including 25 days holiday plus bank holidays, with an additional day at 3 years, another at 5 years, another at 10 years, and 2 more at 15 years, a pension scheme, and healthcare. Hours for this role are Monday to Friday 8 am-5 pm on-site at their office in Wrotham.
Locations
Customer Service Coordinator in Kent, West Malling employer: KHR Recruitment Specialists
Contact Detail:
KHR Recruitment Specialists Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator in Kent, West Malling
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Customer Service Coordinator role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and coordination. We recommend role-playing with a mate to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! When you get the chance to chat with potential employers, highlight your organisational skills and experience in multi-tasking. Make sure they see how you can bring value to their team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always updating our listings, so keep an eye out for new opportunities that fit your skills.
We think you need these skills to ace Customer Service Coordinator in Kent, West Malling
Some tips for your application 🫡
Keep it Clean and Clear: Make sure your CV is easy to read and free from any fancy graphics. A clean, straightforward layout helps us focus on your skills and experience without distractions.
Tailor Your Application: Don’t just send the same CV for every job. Highlight your relevant experience and skills that match the Customer Service Coordinator role. We love seeing how you fit into our team!
Proofread Like a Pro: Before hitting send, double-check your CV for any spelling or grammar mistakes. A polished application shows us you pay attention to detail, which is super important in customer service.
Add a Personal Touch: Consider including a cover letter or a preface page to explain why you’re the perfect fit for this role. It’s a great way to showcase your enthusiasm and personality!
How to prepare for a job interview at KHR Recruitment Specialists
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Customer Service Coordinator, your ability to handle customer queries is crucial. Prepare examples from your past experiences where you successfully resolved issues or provided exceptional service. This will demonstrate your capability and enthusiasm for the role.
✨Be Organised and Prepared
Make sure you have all necessary documents ready, including your CV and any relevant certifications. Also, prepare a list of questions to ask about the role and the team. This shows that you are proactive and serious about the opportunity.
✨Practice Your Communication Skills
Since excellent communication is key for this position, practice articulating your thoughts clearly. You might want to do a mock interview with a friend or family member to build confidence and ensure you come across as enthusiastic and professional.
