At a Glance
- Tasks: Support the operations team by scheduling installations and providing top-notch customer service.
- Company: Join a family-run security solutions provider with decades of experience.
- Benefits: Competitive salary, full-time hours, and a supportive work environment.
- Why this job: Be part of a growing team and make a real difference in customer satisfaction.
- Qualifications: Experience in operations or scheduling, strong communication skills, and attention to detail.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
The predicted salary is between 25000 - 32000 £ per year.
An established, family-run security solutions provider with decades of industry experience is seeking an Operations Administrator to join their growing team at their new Sevenoaks site. This is an excellent opportunity for an organised and proactive administrator with strong customer service skills and experience coordinating schedules within a service-based environment.
The Role
You will play a key role in supporting the operations team, ensuring installations, additional works, and routine maintenance visits are scheduled efficiently while delivering a high standard of customer service.
Key Responsibilities
- Sending estimates on behalf of surveyors
- Following up with customers regarding quotations and queries
- Liaising with customers via phone and email
- Processing quote and additional work acceptances
- Scheduling new installations and additional works
- Ordering equipment for approved works
- Acting as the first point of contact for incoming calls and enquiries
- Sending monthly maintenance reminders and contract renewal invoices
- Booking routine maintenance visits
- Arranging surveys for prospective clients
- Scanning, post handling and general administration
- Diary management and providing administrative support to the wider team
Candidate Profile
- Previous experience in an operations, service or scheduling role
- Confident in managing diaries and coordinating field-based teams
- Strong telephone manner and written communication skills
- Highly organised with excellent attention to detail
- Able to manage multiple priorities in a fast-paced environment
- Proficient in Microsoft Office
Locations
Operations Administrator in Kent, Sevenoaks employer: KHR - Recruitment Specialists
Contact Detail:
KHR - Recruitment Specialists Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Administrator in Kent, Sevenoaks
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for an Operations Administrator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Familiarise yourself with their services and think about how your skills can contribute to their operations. This will help you stand out as a candidate who truly cares about the role.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with customers, being articulate and confident over the phone is key. Try mock interviews with friends or family to get comfortable with common questions.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Operations Administrator in Kent, Sevenoaks
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Administrator role. Highlight your experience in scheduling and customer service, as these are key for us. A well-structured CV can really make you stand out!
Craft a Compelling Cover Letter: Don’t skip the cover letter! Use it to showcase your personality and explain why you’re the perfect fit for our team. Mention specific skills that align with the job description to grab our attention.
Check Your Spelling and Grammar: Before hitting send, give your application a thorough proofread. Spelling and grammar mistakes can be a deal-breaker, especially in a role that requires strong communication skills. We want to see your best work!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at KHR - Recruitment Specialists
✨Know the Company Inside Out
Before your interview, take some time to research the security solutions provider. Understand their services, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Organisational Skills
As an Operations Administrator, being organised is key. Prepare examples from your past experience where you successfully managed schedules or coordinated teams. Be ready to discuss how you prioritise tasks in a fast-paced environment.
✨Practice Your Communication Skills
Since the role involves liaising with customers via phone and email, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to refine your telephone manner and written communication style.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and expectations for the role. This shows that you’re not just interested in the job, but also in how you can contribute to their success.