Customer Services Advisor – Temp to Perm

Customer Services Advisor – Temp to Perm

An opportunity has arisen for an experienced Customer Service Advisor to join a growing team.

This is a temp to permanent opportunity.
Hours: 8.30am – 5pm

Main Duties and Responsibilities:

1. Process customer enquiries following the company’s processes and procedures; work with Field Sales, Engineering and M2M teams to ensure the appropriate departments’ involvement.
2. Access Global pricing system to prepare quotations for standard catalogue products and services; calculate customer pricing using the implemented methods.
3. Receive and process Purchase Orders from customers, enter the orders into the ERP System (Glovia) and send out order acknowledgements.
4. Collect and evaluate customer requirements and other information (End Use statements etc.) to support the performance of a Contract review.
5. Work with the Planning Department to agree on and maintain the planned ship date to the customer for items built onsite.
6. Raise purchase orders.
7. Maintain awareness of any changes to the delivery schedule; update the schedule and keep the customer informed as necessary.
8. Collect and log customer feedback.
9. Coordinate resolution of customer complaints and returns with relevant departments.
10. Answer incoming phone calls and pass them to the relevant department, take messages and/or transfer calls as necessary.
11. Attend the weekly Production meeting to make notes of changes to customers’ shipping dates.
12. Carry out additional duties and responsibilities as requested by the Managing Director or General Manager.

Minimum Requirements:

1. B2B Customer Service experience, ideally from a manufacturing or electronics company.
2. Effective communicator at all levels.
3. Basic knowledge of ISO9001 / AS9100 standards.
4. Experience with an ERP and/or a CRM system.
5. Ability to understand technical language, work with a technical catalogue, and read a simple technical drawing.
6. Able to work alone or as part of a team.
7. Ability to operate effectively in a matrix organisation structure.
8. IT literate – Microsoft Office, Excel, Word, PowerPoint.
9. Self-motivated and co-operative.

KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy.

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