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For Companies At a Glance
- Tasks: Be the go-to person for customer inquiries via phone, email, and in-person.
- Company: Join a leading agriculture company known for its customer-centric approach.
- Benefits: Enjoy a fixed-term contract with opportunities to enhance your skills.
- Why this job: Make a real impact by building strong customer relationships in a supportive environment.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: This role is based on the outskirts of Maidstone until December 2025.
The predicted salary is between 28800 - 43200 £ per year.
Let KHR help you find the perfect job candidate
Our client, a leading company in the agriculture industry, is seeking a Customer Services Administrator to join their team on the outskirts of Maidstone on a fixed term contract until the end of December 2025. As a trusted partner to their customers, they are looking for a proactive individual who can provide excellent customer service and support.
The Customer Services Administrator will play a crucial role in maintaining and enhancing customer relationships. You will be the first point of contact for customers, handling inquiries via telephone, email, and trade counter. Your ability to provide prompt, accurate, and friendly service will contribute to the company’s reputation as a reliable and customer-centric partner.
Responsibilities
- Act as the first point of contact for customers via telephone, email, and trade counter
- Process orders on the internal IFS system accurately and efficiently
- Manage customer queries and provide timely and effective solutions
- Support sales and buying teams in their daily operations
- Ensure the CRM system is updated with relevant customer information
- Coordinate outside haulage booking, parcel and pallet carrier services
- Handle export administration tasks as required
- Manage holiday and meeting room bookings, refreshments, and sample requests
- Maintain accurate stock records and assist with stock management
- Proactively contact existing and potential customers to discuss product ranges and manage their needs
Requirements
- Previous experience in customer service, both via telephone and face-to-face
- Computer literate with the ability to learn new systems quickly
- Strong attention to detail and accuracy in data entry and record-keeping
- Flexibility, willingness to help, and the ability to multitask in a fast-paced environment
- Excellent communication and interpersonal skills
- Geographical knowledge of the country and road network is beneficial
- Positive attitude and the ability to take responsibility for key project deliverables
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Customer Services Administrator employer: KHR - Recruitment Specialists
Contact Detail:
KHR - Recruitment Specialists Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Administrator
✨Tip Number 1
Familiarize yourself with the agriculture industry and the specific products your potential employer offers. This knowledge will help you engage more effectively with customers and demonstrate your proactive approach during interviews.
✨Tip Number 2
Practice your communication skills, especially in handling customer inquiries. Role-playing different scenarios can prepare you for the variety of interactions you'll face as a Customer Services Administrator.
✨Tip Number 3
Highlight your experience with CRM systems and data entry during your conversations. Being able to discuss your proficiency with these tools will show that you're ready to manage customer information accurately.
✨Tip Number 4
Demonstrate your flexibility and multitasking abilities by sharing examples from your past roles. Employers value candidates who can thrive in fast-paced environments and handle multiple responsibilities efficiently.
We think you need these skills to ace Customer Services Administrator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Services Administrator position. Understand the key responsibilities and requirements, and think about how your experience aligns with them.
Tailor Your CV: Customize your CV to highlight relevant customer service experience, especially any roles where you handled inquiries via telephone or email. Emphasize your attention to detail and ability to multitask in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the agriculture industry. Mention specific skills that make you a great fit, such as your communication skills and experience with CRM systems.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A clean and professional application will reflect your attention to detail and commitment to quality.
How to prepare for a job interview at KHR - Recruitment Specialists
✨Showcase Your Customer Service Skills
Since the role requires excellent customer service, be prepared to share specific examples from your previous experience. Highlight situations where you successfully resolved customer issues or went above and beyond to assist a client.
✨Demonstrate Attention to Detail
The job emphasizes accuracy in data entry and record-keeping. During the interview, mention how you ensure precision in your work and provide examples of how this has positively impacted your previous roles.
✨Familiarize Yourself with the Company and Industry
Research the agriculture industry and the company’s position within it. Understanding their products and services will help you answer questions more effectively and show your genuine interest in the role.
✨Prepare for Common Customer Service Scenarios
Anticipate questions related to handling difficult customers or managing multiple tasks simultaneously. Practice your responses to these scenarios to demonstrate your problem-solving skills and ability to multitask in a fast-paced environment.
