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For Companies At a Glance
- Tasks: Join our team to process orders and provide top-notch customer service.
- Company: Work for a leading independent distributor known for exceptional service worldwide.
- Benefits: Earn £12.88 per hour with flexible part-time hours, Monday to Friday.
- Why this job: Great opportunity to develop skills in a supportive, dynamic environment.
- Qualifications: Previous experience in customer service and strong IT skills are preferred.
- Other info: Perfect for high school and college students looking for part-time work.
Customer Service / Order Processor (Part-Time)
Paddock Wood £12.88 per hour
Monday to Friday part-time 20hpw
This is a great opportunity to work for a leading independent distributor that offers a complete distribution service which includes order processing, invoicing, picking & packing, credit control & cash collection, bulk storage and stock management. They aim to offer an exceptionally high-quality service to all their customers all over the world and are looking for a like-minded, commercially aware, IT literate motivated customer service professional to join their team.
Roles and Responsibilities:
- Process orders received via the website, phone, electronic transmission, fax and email
- Answering customers’ phone calls (enquiries, orders, queries)
- Processing trade & private orders onto the sales ledger
- Customer file maintenance, including the creation of new accounts
- File maintenance, including creating new records
- Correspondence with customers and publishers (mainly via email)
- The input of daily dispatch information into the system
- Downloading Amazon orders and website orders into the system
- Sending customer proformas & quotations
- Dealing with customer credit claims and raising credit notes
- Calling carriers to find out the whereabouts of parcels
- Produce weekly dispatch & sales reports
- Liaising with client publishers regarding queries, orders and advice required
The ideal candidate will have previous experience in a similar role, have the ability to build strong relationships with colleagues, customers and other third parties, be computer literate, and preferably have experience working in logistics/dispatch.
Customer Service / Order Processor (Part-time) employer: KHR Recruitment Specialists
Contact Detail:
KHR Recruitment Specialists Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service / Order Processor (Part-time)
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what they offer will help you answer customer queries more effectively and demonstrate your enthusiasm for the role during any interviews.
✨Tip Number 2
Brush up on your IT skills, especially in order processing systems and customer relationship management software. Being proficient in these areas will make you a more attractive candidate and show that you're ready to hit the ground running.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since you'll be dealing with customers via phone and email, being able to convey information clearly and professionally is crucial.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach when applying through our website.
We think you need these skills to ace Customer Service / Order Processor (Part-time)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and order processing. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for applying and how your skills align with the role. Mention specific experiences that relate to the responsibilities listed in the job description.
Check Your Formatting: Ensure your CV and cover letter are well-formatted and easy to read. Avoid heavy graphics and keep it professional. If your CV has a lot of graphics, submit a clean copy in Word format as requested.
Proofread: Before submitting your application, carefully proofread your documents for spelling and grammar errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at KHR Recruitment Specialists
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Customer Service / Order Processor. Familiarise yourself with order processing, customer queries, and the importance of maintaining accurate records. This will help you answer questions confidently.
✨Showcase Your IT Skills
Since the role requires being IT literate, be prepared to discuss your experience with relevant software and systems. Mention any specific tools you've used for order processing or customer management, as this will demonstrate your capability.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might face in this role. Be ready to explain how you would handle difficult customers or resolve order issues. This shows your problem-solving skills and ability to maintain a positive customer experience.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company and the role. Inquire about their customer service philosophy or how they measure success in the position. This demonstrates your enthusiasm and commitment to the role.
