At a Glance
- Tasks: Be the go-to person for clients, managing their print orders from start to finish.
- Company: Join a successful print management company in Rochester with a vibrant team culture.
- Benefits: Enjoy a competitive salary, Monday to Friday hours, and opportunities for growth.
- Other info: Fast-paced environment with plenty of opportunities to learn and develop your skills.
- Why this job: Make a real difference by ensuring clients receive top-notch service and quality prints.
- Qualifications: Experience in print management or customer service is essential; strong communication skills are a must.
The predicted salary is between 35000 - 35000 £ per year.
Are you an experienced Customer Service or Client Services professional with a background in print management? We are recruiting for an established and successful print management company based in Rochester, looking for an experienced Customer Service Executive to join their team on a permanent basis. This is an excellent opportunity for someone who has a strong understanding of the print industry, enjoys working closely with clients and is confident managing orders from initial enquiry through to completion.
The Role
Working as part of a busy customer service team, you will act as a key link between clients, the sales team, production and other internal departments, ensuring orders are processed accurately, efficiently and delivered to the required deadlines. Responsibilities will include:
- Acting as a key point of contact between customers, sales and internal departments
- Managing client communication via telephone, email and face-to-face
- Processing and raising print orders and monitoring their progress
- Liaising with production and internal teams to ensure deadlines are met
- Chasing orders and keeping customers updated
- Managing and resolving customer queries and potential account issues
- Understanding customer requirements and identifying suitable print solutions
- Supporting the Department Manager and wider team
- Providing general administration and order management support
- Working proactively to identify and resolve problems
- Managing multiple orders and priorities within a fast-paced environment
About You
The successful candidate will have:
- Previous experience within print management or a print-related customer service/client services role
- A strong understanding of the print production and order process
- Experience managing customer print orders from enquiry through to completion
- Excellent telephone, email and face-to-face communication skills
- Strong administration and organisational skills
- The ability to manage multiple customer requirements and production deadlines
- Excellent attention to detail
- A proactive and solutions-focused approach
- The confidence to negotiate and manage potential account issues
- Excellent time management and the ability to work under pressure
- Good working knowledge of Microsoft Office, particularly Excel, Outlook and Word
- A willingness to learn, undertake training and develop within the role
Customer Service Executive in Rochester employer: KHR Recruitment Specialists Careers
Join a leading international manufacturing organisation that values innovation and employee development, offering a collaborative work culture on the outskirts of Maidstone. As a Mechanical Engineer, you will benefit from a competitive salary, a £5,000 completion bonus, and opportunities for professional growth while contributing to vital projects that enhance equipment reliability and operational efficiency. This role not only allows you to make a meaningful impact but also fosters a supportive environment where your expertise is recognised and rewarded.
Contact Details:
KHR Recruitment Specialists Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive in Rochester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at KHR Recruitment Specialists Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like KHR Recruitment Specialists Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Executive in Rochester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to KHR Recruitment Specialists Careers:Your cover letter is your chance to shine! Tell us why you want to work at KHR Recruitment Specialists Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at KHR Recruitment Specialists Careers!
How to prepare for a job interview at KHR Recruitment Specialists Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
