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- Tasks: Support customers with cutting-edge cyber security solutions and learn on the job.
- Company: Award-winning Cyber Security company with a flexible and supportive culture.
- Benefits: 26 days annual leave, birthday leave, pension scheme, and private health insurance options.
- Why this job: Kickstart your career in a fast-growing tech sector and make a real impact.
- Qualifications: High School Education Certificate; interest in technology and networking preferred.
- Other info: Join an international team and enjoy excellent personal and professional development opportunities.
The predicted salary is between 30000 - 48000 ÂŁ per year.
KHIPU Networks is an award‑winning Cyber Security company operating in the UK and Africa. We offer dynamic opportunities for candidates of all levels within a flexible and supportive environment.
KHIPU Networks is an industry leader in cyber security and networking technology, dedicated to providing cutting‑edge network and security solutions to our clients. When you join KHIPU, you’re right at the beginning of an exciting career in one of the fastest growing technology sectors. You’ll be a valuable member of our team as soon as you join, learning on the job and making a vital contribution supporting our customers from day one. We will provide the training to ensure you have every opportunity to succeed so, if you have the aptitude and a “can‑do” attitude, there really are no limits!
A successful applicant will be part of an international team of engineers supporting KHIPU customers located in various countries around the world. Once training is completed you will join the KHIPU shift team supporting our customers 24x7x365.
Responsibilities
- Provide quality customer service, both verbal and written
- Maintain support cases so that all stakeholders are kept up to date
- Become proficient in the technologies assigned to you
- Learn how to become an effective team member in a constantly shifting industry landscape
- Be accountable and responsible for your actions and career path
Qualifications and Education Requirements
- High School Education Certificate or similar
- Desirable – Formal technical training
Preferred Skills
- An interest in technology in general, knowledge of networking
- Keenness and aptitude for working with a team and independently
- Fluent written and spoken English
- Confident telephone manner
- A good understanding of MS office or similar technology
Attributes
- Critical thinking and a growth mindset
- Aptitude at problem solving
- Desire for personal and professional development
26 days annual leave (rising with service) + birthday leave
Company pension scheme
Life insurance
Annual health screening
Access to private health insurance options
Support Engineer employer: KHIPU Networks
Contact Detail:
KHIPU Networks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at KHIPU Networks on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your tech knowledge. Since you're applying for a Support Engineer role, make sure you understand basic networking concepts and be ready to discuss them. We want to see that 'can-do' attitude in action!
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of examples from your past experiences where you tackled challenges head-on. This will demonstrate your critical thinking and growth mindset, which are key attributes for us.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at KHIPU Networks.
We think you need these skills to ace Support Engineer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Support Engineer role. Highlight your relevant skills and experiences that align with KHIPU's focus on customer service and technology.
Show Your Passion for Technology: Let us know about your interest in technology and networking! Share any projects or experiences that demonstrate your enthusiasm and aptitude for the field, as this will really catch our eye.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon to ensure we can easily understand your qualifications and motivations.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at KHIPU Networks
✨Know Your Tech Basics
Brush up on your knowledge of networking and cyber security fundamentals. KHIPU Networks values candidates who show a genuine interest in technology, so be prepared to discuss any relevant experience or projects you've worked on.
✨Show Off Your Customer Service Skills
Since the role involves providing quality customer service, think of examples from your past experiences where you successfully handled customer queries or issues. Highlight your verbal and written communication skills during the interview.
✨Demonstrate Your Team Spirit
KHIPU is looking for team players! Be ready to share instances where you collaborated with others, adapted to changes, or contributed to a team goal. This will show that you can thrive in a dynamic environment.
✨Ask Smart Questions
Prepare thoughtful questions about the company culture, training opportunities, and the technologies you'll be working with. This not only shows your enthusiasm but also helps you gauge if KHIPU is the right fit for you.
