At a Glance
- Tasks: Engage with customers, process orders, and manage inventory in a dynamic team environment.
- Company: KHIPU Networks, a leading advanced system integrator focused on Cyber Security.
- Benefits: Competitive salary, 26 days leave, private healthcare, and pension contributions.
- Other info: Enjoy a creative workplace with excellent career growth opportunities and regular team events.
- Why this job: Join a forward-thinking company and develop your customer relations and administrative skills.
- Qualifications: Strong customer service skills, attention to detail, and a self-motivated team player.
The predicted salary is between 28350 - 34650 £ per year.
KHIPU Networks have a vacancy within their operations department for a motivated and enthusiastic Customer Order Management Executive. The successful applicant will be able to engage with our customers and suppliers whether on the phone or written. A key responsibility will be processing purchase orders so precision and an eye for detail will be essential. Full training is provided for you to achieve continuous personal and professional development. This is a varied role and will only suit a self-motivated individual who is willing to be a team member and wishes to develop their administrative and customer relation skills. It is also an excellent opportunity for someone who is yet to decide on their long-term career path.
Key Responsibilities:
- Processing sales and purchase orders
- Processing customer invoicing
- Performing inventory control (both goods inwards and outwards)
- Liaising with customers and other internal departments
- Looking after Key Account Managers
- Ensuring Health and Safety procedures are maintained at all times
- Office upkeep responsibilities
- Any other general administrative tasks that are reasonably required
You:
The key skills and qualities of an Order Management Executive:
- Possessing first-class customer service skills
- Being extremely organized individual that can multitask and prioritize workload
- Having a keen eye for detail in every aspect of their work
- Being confident and cheerful telephone manner, with excellent communication skills in English
- Having a strong work ethic, be self-motivated, a team player, and a willingness to ‘go the extra mile’
About Us:
KHIPU Networks is an award winning company and one of the UK's and South Africa’s leading advanced system integrators, one of a very small number of companies who have the technical expertise, products and services to respond to the commercial and business challenges of customers. KHIPU Networks main focus is Cyber Security, which is implied in all of our innovative and often unique leading solutions which meet the common and specialist requirements of customers. Our ethos has always been to work in partnership with customers, to understand their environments and challenges so that we can design and deploy 'best of breed’ solutions that enable them to meet their strategic goals. We are by Royal Appointment to His Majesty the King, Network Security Provider and hold the highest certifications for the solutions we deliver. At KHIPU, we believe in an open, transparent working environment that encourages creativity and collaboration, with colleagues and customers, this makes us so effective at what we do. KHIPU Networks is based on Waterfront Business Park (overlooking Fleet Pond), within 3 minutes’ walk of Fleet mainline train station offering direct links into London. There is also ample free parking available on site.
Company Benefits:
- Competitive salary
- 26 days’ annual leave entitlement, rising with service
- Private health care policy
- 5% pension contributions
- Life Insurance policy
- Cycle to Work Scheme
- Numerous company events throughout the year
- Regular team building activities throughout the year
If you are keen on joining this exciting, forward thinking company and taking the next step in your career, then please click the apply now button to find out more.
Order Management Executive employer: Khipu Networks
At Company-X, we pride ourselves on being a leading employer in the cyber insurance sector, offering a dynamic work environment that fosters growth and innovation. Our team enjoys uncapped commission, generous holiday allowances, and private healthcare, all while engaging in meaningful conversations that shape the future of cyber risk management. With a strong focus on employee development and a culture that values curiosity and resilience, we empower our staff to thrive as we expand our reach in this vital industry.
StudySmarter Expert Advice🤫
We think this is how you could land Order Management Executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Khipu Networks. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Khipu Networks before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Order Management Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Khipu Networks:Your cover letter is your chance to shine! Tell us why you want to work at Khipu Networks specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Khipu Networks!
How to prepare for a job interview at Khipu Networks
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
