Client Services Manager in City of London

Kharon is seeking a full-time, London based Client Services Manager. This role requires in-office attendance at least 3 days per week.

RESPONSIBILITIES

• Acting as the first point of contact for client inquiries, addressing questions related to Kharon findings, platform functionality, content sources, and technical issues.
• Onboarding and guiding new clients through the setup process, ensuring a smooth transition onto Kharon's platform.
• Providing personalized demonstrations of Kharon's features and functionalities tailored to client needs and assisting with initial data integration and customization according to client specifications.
• Conducting regular training sessions (webinars, one-on-one sessions) to educate clients on new features and updating training materials and resources to empower clients in maximizing their use of Kharon's platform.
• Coordinating with internal teams (tech support, content management, sales) to resolve complex issues promptly.
• Collaborating with and assisting the sales team to develop tailored proposals and pitches for upsell opportunities.
• Monitoring client usage patterns and behaviour to identify opportunities for upselling additional products or services.
• Continuously educating oneself on Kharon’s evolving platform features, benefits, and service offerings.

QUALIFICATIONS

• A Bachelor’s degree, preferably in Business, International Relations, Political Science, or a related field.
• Academic or professional exposure to global security, international relations, financial crime, compliance, or regulatory environments.
• 3+ years of experience in a client-facing role such as customer success, account management, or technical support, ideally within SaaS, fintech, regtech, compliance, or data services.
• Exceptional communication and presentation skills, with the ability to clearly explain complex concepts to a range of audiences.
• Demonstrated experience leading client onboarding, delivering product demos, and facilitating ongoing training through webinars or one-on-one sessions.
• A technically curious mindset with the confidence to troubleshoot, support light data integration, and quickly learn new systems or platforms.
• A foundational understanding of compliance frameworks such as anti-money laundering, financial crime and illicit financing, sanctions regimes, and environmental, social and governance standards.

Kharon is a highly disruptive and incredibly innovative organization that navigates risk at the intersection of global security threats and international commerce. Operating at the nexus of global security, Kharon is on a mission to revolutionise the current landscape. We take really complex data as it relates to global security and empower our clients to not only understand the risk associated with their potential business relationships but to operationalise that data so that they can make the best and most informed decisions possible.

From financial crimes and sanctions to export controls and threat identifications, our tools optimise protection against the types of risks that could otherwise be incredibly dangerous and excessively costly to any business. Serving many of today’s leading global financial and multinational institutions, Kharon products are the most powerful in the space with a precision and depth that is absolutely unparalleled.

As a Client Services Manager at Kharon, you will be pivotal in ensuring a seamless onboarding experience, guiding clients through setup, and providing personalised demonstrations of our platform's features. You will assist with data integration, conduct regular training sessions, and maintain up-to-date training materials to empower clients. Acting as the first point of contact for inquiries, you will address platform functionality, content sources, and technical issues, coordinating with internal teams for swift resolution. Your role involves collaborating with the sales team to develop tailored proposals and pitches, driven by your keen observation of client usage patterns and behaviour.

Staying informed about compliance regulations, sanctions, and updates to Kharon’s research will position you as a trusted advisor, enhancing client satisfaction and contributing to our mission of revolutionising global security intelligence.

To the right person, this will be the perfect kind of challenge. Our mission is compelling, our product is powerful and we’re growing at a rate that makes us unstoppable. If you’re looking to be surrounded by people who will inspire you to think and challenge you to grow then look no further. Our team is made up of some of the most visionary and uncompromising individuals you will ever encounter. We don’t take ourselves seriously but we’re serious about the work we do and there is absolutely no slowing us down.

To keep that momentum going, we do our very best to make sure that each and every team member is completely taken care of. We’re nothing without our people and we strive to offer a package that reflects that. As a Kharon team member, you can expect:

• Fully sponsored private insurance
• Pension plan with 3% employer contribution
• Paid holiday leave

Kharon is committed to cultivating and maintaining a workplace that is free from harassment and discrimination. All qualified applicants will receive consideration for employment without regard to race, religion, colour, national origin, ethnicity, gender, gender identity or expression, sexual orientation or identity, neurodiversity, appearances, age, protected veteran status, or status as a qualified individual with disability.

The base salary range at Kharon is set between £60,000-£75,000 GBP annually.