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- Tasks: Lead a customer service team and ensure top-notch onboarding and satisfaction.
- Company: A leading ERP SaaS provider in Peterborough with a focus on customer success.
- Benefits: Hybrid working model and opportunities for career growth.
- Why this job: Make a real difference in customer experiences and lead a passionate team.
- Qualifications: Experience in SaaS or ERP, strong leadership skills, and a customer-first mindset.
- Other info: Join a dynamic company that values innovation and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
A leading ERP SaaS provider in Peterborough is looking for a Service Delivery / Customer Support Manager to lead their customer service team. This role focuses on overseeing customer onboarding, ensuring high satisfaction scores, and managing complex escalations effectively.
The ideal candidate will have experience in SaaS or ERP environments, strong leadership skills, and a commitment to customer success. This position offers a hybrid working model and opportunities for growth within the company.
ERP SaaS Service Delivery Leader – Customer Success in Peterborough employer: Khaos Control
Contact Detail:
Khaos Control Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ERP SaaS Service Delivery Leader – Customer Success in Peterborough
✨Tip Number 1
Network like a pro! Reach out to folks in the ERP and SaaS space on LinkedIn. Join relevant groups and engage in discussions. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research the company’s culture, values, and recent projects. Tailor your answers to show how your experience aligns with their customer success goals. We want to see that passion shine through!
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've led teams or managed escalations in the past. Highlighting your problem-solving abilities will set you apart from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace ERP SaaS Service Delivery Leader – Customer Success in Peterborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in SaaS or ERP environments. We want to see how your skills align with the role of Service Delivery Leader, so don’t be shy about showcasing your leadership and customer success achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how you can lead our team to new heights. Keep it engaging and personal – we love to see your personality come through!
Showcase Problem-Solving Skills: In this role, managing complex escalations is key. Use your application to share specific examples of how you've tackled challenges in the past. We want to know how you think on your feet and keep customers happy!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Khaos Control
✨Know Your SaaS Inside Out
Make sure you understand the ins and outs of the ERP SaaS industry. Familiarise yourself with common challenges customers face and how your potential employer addresses them. This will show that you're not just interested in the role, but also in the company's mission.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed escalations. Highlight how you motivated your team to achieve high customer satisfaction scores. This will demonstrate your capability to lead effectively in a customer-focused environment.
✨Emphasise Customer Success Strategies
Think about specific strategies you've implemented in previous roles to enhance customer onboarding and satisfaction. Be ready to discuss how you measure success and what steps you take to ensure customers feel valued and supported.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to customer success and service delivery. This not only shows your interest in the role but also gives you a chance to assess if the company aligns with your values and career goals.
