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- Tasks: Lead the support team and enhance customer experience in a dynamic SaaS environment.
- Company: Top ERP SaaS provider in the UK with a focus on customer success.
- Benefits: Flexible hybrid work, training budget, and excellent growth opportunities.
- Why this job: Make a real difference in customer satisfaction while developing your leadership skills.
- Qualifications: Strong leadership skills and experience in SaaS or ERP environments.
The predicted salary is between 36000 - 60000 £ per year.
A leading ERP SaaS provider in the UK is seeking a Service Delivery / Customer Support Manager to enhance the customer experience and lead the support team. The role involves owning service standards, customer onboarding, and addressing complex issues while collaborating with cross-functional teams.
Candidates should have strong leadership skills, a background in SaaS or ERP environments, and a commitment to customer satisfaction.
Offering flexible hybrid work, training budget, and growth opportunities.
ERP SaaS Service Delivery Leader – Customer Success in Nottingham employer: Khaos Control
Contact Detail:
Khaos Control Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ERP SaaS Service Delivery Leader – Customer Success in Nottingham
✨Tip Number 1
Network like a pro! Reach out to folks in the ERP and SaaS space on LinkedIn. Join relevant groups and engage in discussions to get your name out there and show off your expertise.
✨Tip Number 2
Prepare for those interviews! Research the company’s service delivery standards and think about how you can enhance customer success. Be ready to share examples of how you've tackled complex issues in the past.
✨Tip Number 3
Show your passion for customer satisfaction! During interviews, highlight your commitment to improving the customer experience and how you’ve led teams to achieve that goal. It’s all about making a positive impact!
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for talented individuals who are eager to grow and make a difference in the customer success space. Your next opportunity could be just a click away!
We think you need these skills to ace ERP SaaS Service Delivery Leader – Customer Success in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the ERP SaaS environment. Highlight any leadership roles or customer success achievements to show us you’re the right fit for the Service Delivery Leader position.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about enhancing customer experiences and how your background in SaaS or ERP can contribute to our team. Keep it engaging and personal!
Showcase Problem-Solving Skills: In your application, don’t forget to mention specific examples where you’ve tackled complex issues. We want to see how you approach challenges and collaborate with teams to deliver outstanding results for customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter family!
How to prepare for a job interview at Khaos Control
✨Know Your SaaS Inside Out
Make sure you understand the ins and outs of ERP SaaS solutions. Familiarise yourself with common challenges customers face and how your previous experiences can help solve these issues. This will show your potential employer that you're not just knowledgeable but also passionate about enhancing customer success.
✨Showcase Leadership Skills
Prepare examples from your past where you've successfully led a team or project. Highlight how you motivated your team, resolved conflicts, and improved service standards. This will demonstrate your capability to lead the support team effectively and enhance the overall customer experience.
✨Emphasise Customer-Centric Mindset
Be ready to discuss how you've prioritised customer satisfaction in your previous roles. Share specific instances where you went above and beyond to ensure a positive customer experience. This will resonate well with the interviewers, as they are looking for someone committed to putting customers first.
✨Prepare for Cross-Functional Collaboration
Since the role involves working with various teams, think of examples where you've successfully collaborated across departments. Discuss how you communicated effectively and navigated different perspectives to achieve a common goal. This will highlight your ability to work well in a team-oriented environment.
