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- Tasks: Lead the support team and enhance customer experience in a dynamic SaaS environment.
- Company: A top ERP SaaS provider based in Lincoln with a focus on customer success.
- Benefits: Hybrid working, professional development opportunities, and a supportive team culture.
- Why this job: Make a real difference in customer satisfaction and retention while leading a passionate team.
- Qualifications: Extensive SaaS experience and strong leadership skills required.
The predicted salary is between 36000 - 60000 £ per year.
A leading ERP SaaS provider in Lincoln is seeking a Service Delivery / Customer Support Manager to own the customer experience and lead the support team. This senior position involves ensuring high customer satisfaction and retention while collaborating with Product, Tech, and Sales.
The ideal candidate will have extensive experience in SaaS, strong leadership skills, and a commitment to delivering excellent service. This full-time role offers hybrid working conditions and opportunities for professional development.
Service Delivery Lead - ERP SaaS & End-to-End Success in Lincoln employer: Khaos Control
Contact Detail:
Khaos Control Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Lead - ERP SaaS & End-to-End Success in Lincoln
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those working at ERP SaaS companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their customer support approach and think of ways you can enhance the customer experience based on your past experiences.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've led teams to success in previous roles, especially in SaaS environments. We want to see your passion for delivering excellent service!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Service Delivery Lead - ERP SaaS & End-to-End Success in Lincoln
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Delivery Lead. Highlight your experience in SaaS and any leadership roles you've held, as we want to see how you can own the customer experience.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about delivering excellent service and how your skills align with our mission at StudySmarter. Keep it engaging and personal.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to ensure high customer satisfaction and retention. Numbers and examples speak volumes, so don’t hold back!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get the best experience possible while applying for this exciting role.
How to prepare for a job interview at Khaos Control
✨Know Your SaaS Inside Out
Make sure you understand the ins and outs of ERP SaaS solutions. Familiarise yourself with the company's products, their features, and how they benefit customers. This knowledge will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved customer satisfaction. Be ready to discuss your leadership style and how you motivate others, as this role requires strong leadership skills to manage the support team effectively.
✨Emphasise Customer Experience
Since the role focuses on owning the customer experience, think about how you can enhance it. Prepare to share strategies you've implemented in previous roles to improve customer satisfaction and retention. Highlight your commitment to delivering excellent service.
✨Collaborate and Communicate
This position involves working closely with Product, Tech, and Sales teams. Be prepared to discuss how you've collaborated with different departments in the past. Show that you value communication and teamwork, as these are key to ensuring a seamless customer experience.