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- Tasks: Lead a customer service team to enhance customer satisfaction and manage onboarding.
- Company: Top ERP SaaS provider in the UK with a focus on customer success.
- Benefits: Hybrid working, annual bonus, and professional development opportunities.
- Why this job: Make a real difference in customer success while leading a dynamic team.
- Qualifications: Strong leadership skills and experience in SaaS or ERP environments.
The predicted salary is between 36000 - 60000 £ per year.
A leading ERP SaaS provider in the United Kingdom seeks a Service Delivery / Customer Support Manager to lead its customer service team. The role involves driving customer satisfaction, overseeing onboarding, and managing escalations.
Ideal candidates possess strong leadership skills, experience in SaaS or ERP environments, and a commitment to customer success.
This full-time position offers hybrid working, an annual bonus, and opportunities for professional development.
ERP SaaS Service Delivery Leader – Customer Success in Lincoln employer: Khaos Control
Contact Detail:
Khaos Control Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ERP SaaS Service Delivery Leader – Customer Success in Lincoln
✨Tip Number 1
Network like a pro! Reach out to folks in the ERP and SaaS space on LinkedIn. Join relevant groups and engage in discussions to get your name out there and show off your expertise.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer success and service delivery. We recommend role-playing with a friend or using mock interview tools to boost your confidence.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've driven customer satisfaction and managed escalations in previous roles. We want to see your passion for customer success!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace ERP SaaS Service Delivery Leader – Customer Success in Lincoln
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in SaaS or ERP environments. We want to see how your skills align with the role of Service Delivery Leader, so don’t be shy about showcasing your leadership abilities and customer success achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how you can drive satisfaction for our clients. Keep it engaging and personal – we love to see your personality come through!
Showcase Relevant Experience: When filling out your application, make sure to highlight any relevant experience in managing customer support teams or overseeing onboarding processes. We’re looking for someone who can hit the ground running, so let us know what you’ve done before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Khaos Control
✨Know Your SaaS Inside Out
Make sure you understand the ins and outs of the ERP SaaS landscape. Familiarise yourself with common challenges customers face and how your potential employer addresses them. This will show that you're not just interested in the role, but also in the industry.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed customer escalations. Highlight your approach to driving customer satisfaction and how you motivate your team to achieve their goals.
✨Emphasise Customer Success Strategies
Think about specific strategies you've implemented in previous roles that have improved customer onboarding or satisfaction. Be ready to discuss how you measure success and adapt your approach based on feedback.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's customer success initiatives and team dynamics. This not only shows your interest but also helps you gauge if the company culture aligns with your values and work style.
