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- Tasks: Lead a team to enhance customer service and support operations.
- Company: Leading ERP SaaS provider focused on customer success.
- Benefits: Hybrid work environment with personal growth and leadership opportunities.
- Why this job: Make a real impact on customer satisfaction and retention.
- Qualifications: Proven leadership skills and a customer-first mindset.
- Other info: Join a dynamic team dedicated to excellence in service delivery.
The predicted salary is between 36000 - 60000 £ per year.
A leading ERP SaaS provider is seeking a Service Delivery / Customer Support Manager in Grantham. This senior role requires a customer-first leader to enhance customer service operations and support.
Responsibilities include:
- Team leadership
- Handling escalations
- Improving service standards
You will play a crucial part in ensuring customer satisfaction and retention while working in a hybrid environment with opportunities for personal growth and leadership access.
ERP SaaS Service Delivery Leader – Customer Success in Grantham employer: Khaos Control
Contact Detail:
Khaos Control Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ERP SaaS Service Delivery Leader – Customer Success in Grantham
✨Tip Number 1
Network like a pro! Reach out to folks in the ERP SaaS space on LinkedIn or at industry events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your leadership skills! During interviews, share specific examples of how you've led teams or improved service standards. We want to see that customer-first mindset in action!
✨Tip Number 3
Research the company culture! Understanding their values and mission can help you tailor your approach and show that you're a perfect fit for their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace ERP SaaS Service Delivery Leader – Customer Success in Grantham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Service Delivery / Customer Support Manager role. Highlight any leadership experience and customer success stories to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about enhancing customer service operations and how your previous roles have prepared you for this position.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you’ve successfully handled escalations or improved service standards. We love seeing how you tackle challenges head-on!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in Grantham!
How to prepare for a job interview at Khaos Control
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to the ERP SaaS industry. Be ready to discuss how you've used these metrics in past roles to enhance service delivery and improve customer satisfaction.
✨Showcase Leadership Experience
Prepare examples that highlight your leadership skills, especially in managing teams and handling escalations. Think of specific situations where you successfully led a team through challenges and improved service standards.
✨Understand the Hybrid Work Model
Since this role involves a hybrid environment, be prepared to discuss your experience with remote and in-office team dynamics. Share strategies you've implemented to maintain team cohesion and ensure high service levels regardless of location.
✨Demonstrate a Customer-First Mindset
During the interview, emphasise your commitment to a customer-first approach. Prepare to share stories that illustrate how you've prioritised customer needs and driven initiatives that resulted in higher retention rates.
