Fulfilment assistant

Job Title: Logistics and Fulfilment Assistant

Location: Hoxton, London

Employment Type: Part-time (2 days per week, Monday–Friday)

Start Date: Monday 26th May

About the role:

We’re looking for a reliable and detail-oriented Fulfilment Assistant to join our studio team in Hoxton. In this hands-on role, you’ll be responsible for ensuring our customer orders are picked, packed, and shipped with speed, accuracy, and care. You\’ll play a vital role in upholding our high standards of presentation and customer experience.

We’re looking for someone who thrives in a fast-paced environment, has exceptional attention to detail, and brings a positive, can-do attitude to every task. If you\’re organised, proactive, and take pride in your work, this is a great opportunity to be part of a small, passionate team and contribute to a growing brand.

Key responsibilities:

• Pick and pack customer orders with precision, care and attention to detail
• Assemble, label, and prepare shipping boxes according to brand standards
• Quality check items before dispatch and when stock comes in to ensure they meet brand expectations
• Process and organise customer returns
• Assist with stock handling, including counts and inventory organisation
• Maintain a clean and efficient workspace
• Support general fulfilment and studio tasks as needed

Basic sewing skills are a bonus, but not essential.

What we\’re looking for:

• A strong eye for detail and pride in delivering high-quality work
• Reliable, punctual, and hands-on with a can-do mindset
• Comfortable working on your feet and handling packages
• Ability to stay calm and focused under pressure
• A team player with excellent communication and organisational skills
• Fast learner with the ability to adapt to new tasks quickly
• Experience in a fulfilment, retail, or similar role is preferred

Qualifications & Experience:

• Minimum 1 year of experience in a fulfilment or stock-related role
• Experience using Shopify and Google spreadsheets
• Previous experience with stock handling and inventory
• Familiarity with working in a small team or start-up environment
• Basic sewing skills (advantageous)
• A genuine interest in Khanum’s and passion for delivering exceptional customer experience

Skills & Attributes:

• Excellent time management and multitasking ability
• Calm and efficient in a busy environment
• Collaborative and able to take initiative
• Confident using fulfilment software and standard office tools
• Organised, thorough, and dependable