At a Glance
- Tasks: Deliver top-notch customer service and manage sales orders in a dynamic team.
- Company: Join a thriving UK distributor with a supportive and modern work culture.
- Benefits: Enjoy 28 days holiday, a pension scheme, and regular team socials.
- Other info: No weekend work and a vibrant office environment await you!
- Why this job: Be part of a growing company where your contributions truly matter.
- Qualifications: Customer service experience and strong organisational skills are essential.
The predicted salary is between 28500 - 28500 £ per year.
KHR are working with a successful and growing UK distributor seeking a Sales & Operations Administrator to join its busy team. This varied role combines customer service, sales order processing, logistics coordination, and compliance-led administration, playing a key part in ensuring smooth end-to-end order fulfilment and high-quality customer support.
Roles and Responsibilities
- Providing excellent customer service via phone and email, handling enquiries and resolving issues efficiently
- Processing sales orders, quotations, acknowledgements, delivery notes, and related documentation
- Maintaining CRM/ERP systems, order trackers, logs, and accurate customer records
- Coordinating deliveries, collections, returns, credits, and courier documentation
- Liaising with Sales, Warehouse, Operations, Quality, and Management teams
- Supporting purchase orders, stock processes, and general sales administration
- Maintaining accurate, audit-ready records in line with company procedures and quality standards
- Ensuring documentation is correctly filed, accessible, and compliant
- Supporting continuous improvement across sales, customer service, and operational processes
- Providing general administrative support across the business
Candidate Profile
- Experience in customer service, sales administration, or office support
- Strong attention to detail and excellent organisational skills
- Confident communication skills (phone and email)
- Ability to manage multiple tasks and priorities effectively
- Proficiency in Microsoft Office (Outlook, Excel, Word)
- Experience with CRM/ERP systems (desirable)
- A proactive, reliable, and customer-focused mindset
Benefits
- Full product training and ongoing support
- Modern office environment
- No weekends or bank holiday working
- Company pension
- 28 days holiday
- Free onsite parking
- Regular team social events
- Childcare voucher scheme
Sales Administrator in Tonbridge employer: KH Recruitment Limited
Join a thriving UK distributor as a Sales Administrator in Staplehurst, where you will be part of a dynamic team dedicated to delivering exceptional customer service and operational excellence. Enjoy a modern office environment with no weekend or bank holiday work, alongside generous benefits such as 28 days holiday, a company pension, and opportunities for professional growth through full product training and ongoing support. With regular team social events and a focus on employee well-being, this is an excellent opportunity for those seeking a rewarding career in a supportive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Administrator in Tonbridge
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at KH Recruitment Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like KH Recruitment Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Administrator in Tonbridge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to KH Recruitment Limited:Your cover letter is your chance to shine! Tell us why you want to work at KH Recruitment Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at KH Recruitment Limited!
How to prepare for a job interview at KH Recruitment Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
