About the Role
As a Keylite Service Engineer, you will play an important role in delivering an excellent aftersales service to our customers, ensuring our roof windows and associated products perform to the highest standards.
Working in a field-based role, you will carry out inspections, diagnose faults, undertake repairs and install product accessories, including blinds. You will work directly with customers to understand and resolve issues, providing practical solutions and a professional, customer-focused service.
You will be a key representative of the Keylite brand, helping to maintain product quality, build customer confidence and protect our reputation for delivering high-quality roofing solutions.
What you’ll be doing
- Carry out thorough inspections of Keylite products to identify faults, defects or performance issues, determiningthe appropriate action required.
- Diagnose and resolve technical issues efficiently, completing repairs to ensure products are operating correctly and safely.
- Install product accessories, including blinds and other associated products, ensuring work is completed to therequired standard.
- Work directly with homeowners, builders, merchants and other customers, responding professionally to queriesand concerns and delivering a positive customer experience.
- Complete accurate service reports and job completion certificates, recording relevant information includingproduct serial numbers, photographs and details of work undertaken.
- Maintain high standards of personal and workplace safety, following company procedures and risk assessments,and challenging unsafe practices where necessary.
- Work closely with Technical Support, Customer Service, Sales and fellow Service Engineers, to ensure effectivecommunication and resolution of customer issues.
- Manage daily service visits effectively, ensuring appointments are completed efficiently and customers are keptinformed of progress.
What you’ll need to succeed
- Strong practical and technical problem-solving skills, with the ability to diagnose faults and identify effective solutions.
- The ability to work independently, manage your workload and organise daily appointments.
- Excellent attention to detail, particularly when inspecting products and completing service documentation.
- Strong communication and interpersonal skills, with the ability to adapt your approach when dealing with differentcustomers and stakeholders.
- Good physical fitness, with the ability to undertake manual handling activities.
- Confidence and ability to work safely at height, including using ladders and scaffolding.
- A positive, flexible and proactive approach to work.
What we’re looking for
- Previous experience in a field-based service, maintenance or engineering role.
- Experience diagnosing faults, carrying out repairs and undertaking practical installation work.
- Roofing, roof window or construction industry experience would be advantageous.
- A proven track record of delivering good customer service.
- A full UK driving licence.
- Relevant technical or practical qualifications would be desirable.
What We Offer
- Opportunities for professional development and career progression
- A supportive, values-driven and inclusive working environment
- Competitive salary and benefits package
- 32 days annual leave, increasing with service
- Pension
- Life Assurance
- Healthcare Cashback Plan
- Enhanced Family Friendly policies
A Bit About Us
For more than three decades, the Keystone Group has grown to become one of the UK and Ireland’s largest family-owned construction product manufacturers. Driven by a relentless focus on innovation and customer excellence, the Group employs over 2,000 employees across 28 sites, supplying cutting-edge building solutions to growing markets in the UK & Ireland, Europe, Australia and North America. Its portfolio includes market-leading brands in the steel, light & environmental and timber sectors.
Keylite Roof Windows, was established in 2001 and is known for innovative roof window solutions. Keylite offers a full range of pitched roof windows, flat roof windows, blinds, timber loft ladders and flashings. With a focus on design technology, unrivalled service and renowned product support, Keylite is the trusted choice for professionals and homeowners alike.
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