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For Companies At a Glance
- Tasks: Lead and coach a team to deliver top-notch customer service and technical support.
- Company: Dynamic automotive importer with a focus on excellence in aftersales.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Why this job: Make a real difference in customer satisfaction and vehicle compliance in the automotive industry.
- Qualifications: Level 3 qualification in Motor Vehicle studies and strong diagnostic skills required.
- Other info: Join a passionate team and grow your career in a thriving sector.
The predicted salary is between 42000 - 60000 £ per year.
An automotive importer company in the UK is seeking a motivated individual to join their Aftersales team. This role involves leading and coaching Customer Service and Dealer Technical Support staff to deliver exceptional service. You will manage technical inquiries, oversee compliance processes, and liaise with partners in Korea on approvals and recalls.
Candidates should have a Level 3 qualification in Motor Vehicle studies and strong diagnostic capabilities, along with experience in team development and customer service.
Head of Dealer Support & Vehicle Compliance in Swindon employer: KGM UK
Contact Detail:
KGM UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Dealer Support & Vehicle Compliance in Swindon
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those who work in aftersales or dealer support. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss your Level 3 qualification and how your diagnostic capabilities can benefit their team.
✨Tip Number 3
Prepare for the unexpected! Brush up on common technical inquiries and compliance processes related to the automotive industry. Being able to demonstrate your knowledge during interviews will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a leg up in the hiring process. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Head of Dealer Support & Vehicle Compliance in Swindon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and team development. We want to see how your skills align with the role of Head of Dealer Support & Vehicle Compliance, so don’t be shy about showcasing your Level 3 qualification in Motor Vehicle studies!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the automotive industry and how your diagnostic capabilities can benefit our Aftersales team. We love hearing personal stories that connect you to the role.
Showcase Your Leadership Skills: Since this role involves leading and coaching staff, make sure to highlight any previous leadership experiences. We’re looking for someone who can inspire and develop their team, so share examples of how you've successfully managed or mentored others.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values.
How to prepare for a job interview at KGM UK
✨Know Your Stuff
Make sure you brush up on your knowledge of motor vehicle studies and diagnostics. Be ready to discuss specific technical inquiries you've handled in the past, as well as any compliance processes you've managed. This will show that you’re not just qualified but also passionate about the industry.
✨Showcase Your Leadership Skills
Since this role involves leading and coaching a team, prepare examples of how you've developed team members in previous roles. Think about specific situations where you’ve improved customer service or resolved conflicts within a team. This will demonstrate your capability to lead effectively.
✨Understand the Company’s Values
Research the automotive importer company and understand their mission and values. Be ready to explain how your personal values align with theirs, especially in terms of delivering exceptional service. This connection can set you apart from other candidates.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with insightful questions about the role and the company. Ask about their approach to dealer support and how they handle recalls. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
