At a Glance
- Tasks: Lead customer service and technical support, ensuring top-notch solutions for our clients.
- Company: Join KGM UK, a trusted name in the automotive industry since 1954.
- Benefits: Receive comprehensive training, career development, and a supportive work environment.
- Why this job: Make a real impact by driving customer excellence and collaborating with diverse teams.
- Qualifications: Must have high-level vehicle diagnostic experience and relevant qualifications.
- Other info: Dynamic role with opportunities for growth and innovation in the automotive sector.
The predicted salary is between 36000 - 60000 £ per year.
Company Description KGM UK, formerly SsangYong, is the official importer of KGM vehicles from Korea into the United Kingdom. With a rich history dating back to 1954, KGM specialises in producing award-winning SUVs, reliable 4x4s, and durable pickups. We pride ourselves on delivering tough and dependable vehicles tailored to meet the needs of all customers.
Role Description We are looking for a motivated individual to join our Aftersales team and take the lead in driving customer and technical excellence. You will coach and support our Customer Service and Dealer Technical Support colleagues, ensuring they deliver efficient, accurate, customer-focused solutions every time. In this role, you will manage enquiries through our online systems, oversee homologation and compliance processes, and work closely with the factory in Korea on type approval, recalls, and technical bulletins. You will also support warranty investigations, liaise with the motor ombudsman on escalations, and provide training to the KGM import centre. Collaboration is key in this role. You will partner with field teams and other departments to keep our dealer network running smoothly. If you thrive on variety, problem-solving, and leading people, this role offers the chance to make a real impact in delivering outstanding service to our customers and partners.
Role Responsibilities:
- Responsible for the coaching, day-to-day leadership, career development, and appraisal for the Customer Service and Dealer Technical Support colleagues.
- Oversee the management of customer service and technical enquiries submitted via the online system and ensure an accurate record of all communications is maintained.
- Responsible for the submission and management of homologation and compliance responsibilities.
- Responsible for liaising with KGMC homologation department to ensure vehicle type approval and compliance.
- Support the relationship with KGMC regarding technical advice, support, recalls and bulletins.
- Liaise with the motor ombudsman regarding customer escalations, providing evidence and documents as required to support the investigation.
- To support the warranty team with their investigation of warranty claim anomalies.
- Responsible for technical and customer dealer systems and processes.
- Liaison with the field team, and other departments, regarding technical and customer support matters.
- Responsible for providing technical support and training to the KGM import centre.
- Ad hoc duties as required – willingness to assist other team members during busy periods.
Work Experience Requirements:
Essential:
- Current high level technical vehicle diagnostic experience.
- Electric vehicle (EV) current high level vehicle diagnostic experience.
Desirable:
- Customer service experience.
- Team management and development experience.
Qualifications:
- Minimum of Level 3 City & Guilds Motor Vehicle qualification (or equivalent).
- Minimum of IMI Level 3 Electric/Hybrid Vehicle System Repair and Replacement qualification (or equivalent).
Skills, Abilities, and Competencies:
- The ability to work under pressure.
- Strong technical aptitude and problem-solving skills.
- Strong communication skills.
- The ability to communicate effectively with colleagues and customers.
- Strong level of ability with Microsoft Office software.
- Ability to meet required deadlines with minimum supervision.
- Strong time management skills.
- A professional appearance and manner.
Personal Attributes:
- Committed to delivering an exceptional level of customer service.
- Professional at all times.
- Able to work well both in a team and independently.
- Reliable.
- Able to manage own time and prioritise workload accordingly.
- Positive approach to problem solving.
Training:
- Full in-house systems training will be given.
- External training courses provided, where appropriate.
- Further training and development opportunities may be available.
Our Company Values:
- TRUST: Build strong partnerships through honesty and accountability.
- DEDICATION: Strive for brilliance in everything we do.
- PUSH BOUNDARIES: Drive innovation by embracing new challenges and ideas.
- CUSTOMER FOCUS: Driving excellence by understanding every need.
Homologation & Dealer Services Manager in Salisbury employer: KGM UK
Contact Detail:
KGM UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Homologation & Dealer Services Manager in Salisbury
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at KGM UK. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching KGM UK’s values and recent projects. Show us you’re not just interested in the role but also in how you can contribute to our mission of delivering exceptional customer service.
✨Tip Number 3
Practice your problem-solving skills! Since this role involves technical support and customer service, be ready to tackle hypothetical scenarios during interviews. We want to see how you think on your feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at KGM UK.
We think you need these skills to ace Homologation & Dealer Services Manager in Salisbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Homologation & Dealer Services Manager role. Highlight your technical vehicle diagnostic experience and any customer service roles you've had. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the automotive industry and how your background aligns with our company values. Show us your dedication and commitment to delivering exceptional customer service.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon unless it's relevant. This will help us understand your qualifications better and make your application stand out.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, it shows us you’re serious about joining the KGM family!
How to prepare for a job interview at KGM UK
✨Know Your Stuff
Make sure you brush up on your technical vehicle knowledge, especially around diagnostics and electric vehicles. KGM is looking for someone with a strong technical aptitude, so be ready to discuss your experience and how it relates to the role.
✨Showcase Your Coaching Skills
Since this role involves leading and developing a team, think of examples where you've successfully coached or supported colleagues. Be prepared to share specific instances that highlight your leadership style and how you foster collaboration.
✨Understand the Company Values
Familiarise yourself with KGM's values: Trust, Dedication, Push Boundaries, and Customer Focus. During the interview, try to weave these values into your answers to demonstrate that you're aligned with their culture and mission.
✨Prepare for Problem-Solving Scenarios
Expect to tackle some hypothetical scenarios related to customer service and technical support. Think about how you would approach common challenges in the role, and be ready to explain your thought process and solutions clearly.
