Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead customer service and technical support teams to deliver top-notch solutions.
- Company: Join KGM UK, the official importer of award-winning vehicles from Korea.
- Benefits: Receive comprehensive training, career development, and a supportive work environment.
- Why this job: Make a real impact in delivering exceptional service to customers and partners.
- Qualifications: Must have high-level vehicle diagnostic experience and relevant qualifications.
- Other info: Dynamic role with opportunities for growth and collaboration across departments.
The predicted salary is between 36000 - 60000 £ per year.
Company Description
KGM UK, formerly SsangYong, is the official importer of KGM vehicles from Korea into the United Kingdom. With a rich history dating back to ****, KGM specialises in producing award-winning SUVs, reliable 4x4s, and durable pickups. We pride ourselves on delivering tough and dependable vehicles tailored to meet the needs of all customers.
Role Description
We are looking for a motivated individual to join our Aftersales team and take the lead in driving customer and technical excellence. You will coach and support our Customer Service and Dealer Technical Support colleagues, ensuring they deliver efficient, accurate, customer-focused solutions every time. In this role, you will manage enquiries through our online systems, oversee homologation and compliance processes, and work closely with the factory in Korea on type approval, recalls, and technical bulletins. You will also support warranty investigations, liaise with the motor ombudsman on escalations, and provide training to the KGM import centre. Collaboration is key in this role. You will partner with field teams and other departments to keep our dealer network running smoothly. If you thrive on variety, problem-solving, and leading people, this role offers the chance to make a real impact in delivering outstanding service to our customers and partners.
Role Responsibilities
- Responsible for the coaching, day-to-day leadership, career development, and appraisal for the Customer Service and Dealer Technical Support colleagues
- Oversee the management of customer service and technical enquiries submitted via the online system and ensure an accurate record of all communications is maintained
- Responsible for the submission and management of homologation and compliance responsibilities
- Responsible for liaising with KGMC homologation department to ensure vehicle type approval and compliance
- Support the relationship with KGMC regarding technical advice, support, recalls and bulletins
- Liaise with the motor ombudsman regarding customer escalations, providing evidence and documents as required to support the investigation
- To support the warranty team with their investigation of warranty claim anomalies
- Responsible for technical and customer dealer systems and processes
- Liaison with the field team, and other departments, regarding technical and customer support matters
- Responsible for providing technical support and training to the KGM import centre
- Ad hoc duties as required – willingness to assist other team members during busy periods
Work Experience Requirements
Essential:
- Current high level technical vehicle diagnostic experience
- Electric vehicle (EV) current high level vehicle diagnostic experience
Desirable:
- Customer service experience
- Team management and development experience
Qualifications
- Minimum of Level 3 City & Guilds Motor Vehicle qualification (or equivalent)
- Minimum of IMI Level 3 Electric/Hybrid Vehicle System Repair and Replacement qualification (or equivalent)
Skills, Abilities, and Competencies
- The ability to work under pressure
- Strong technical aptitude and problem-solving skills
- Strong communication skills
- The ability to communicate effectively with colleagues and customers
- Strong level of ability with Microsoft Office software
- Ability to meet required deadlines with minimum supervision
- Strong time management skills
- A professional appearance and manner
Personal Attributes
- Committed to delivering an exceptional level of customer service
- Professional at all times
- Able to work well both in a team and independently
- Reliable
- Able to manage own time and prioritise workload accordingly
- Positive approach to problem solving
Training
- Full in-house systems training will be given
- External training courses provided, where appropriate
- Further training and development opportunities may be available
Our Company Values
- TRUST: Build strong partnerships through honesty and accountability
- DEDICATION: Strive for brilliance in everything we do
- PUSH BOUNDARIES: Drive innovation by embracing new challenges and ideas
- CUSTOMER FOCUS: Driving excellence by understanding every need.
Homologation & Dealer Services Manager in Royal Wootton Bassett employer: KGM UK
Contact Detail:
KGM UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Homologation & Dealer Services Manager in Royal Wootton Bassett
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at KGM UK. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching KGM UK and its vehicles. Understand their values and how you can contribute to their mission of delivering outstanding service. Tailor your answers to show you’re a perfect fit!
✨Tip Number 3
Show off your problem-solving skills during interviews. Share specific examples from your past experiences where you’ve tackled challenges head-on, especially in customer service or technical roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the KGM team.
We think you need these skills to ace Homologation & Dealer Services Manager in Royal Wootton Bassett
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Homologation & Dealer Services Manager role. Highlight your technical vehicle diagnostic experience and any customer service roles you've had. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our company values. Show us your dedication to customer service and your problem-solving skills.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. Avoid jargon unless it's relevant to the role. We appreciate straightforward communication, so make it easy for us to see your qualifications!
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application gets to the right place and allows us to process it efficiently. Plus, it shows you're keen on joining our team at KGM UK!
How to prepare for a job interview at KGM UK
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around vehicle diagnostics and electric vehicles. KGM is looking for someone with a strong technical aptitude, so be ready to discuss your experience and how it relates to the role.
✨Showcase Your Leadership Skills
Since this role involves coaching and leading a team, think of examples where you've successfully managed or developed others. Be prepared to share specific instances that highlight your ability to motivate and support your colleagues.
✨Understand the Company Values
Familiarise yourself with KGM's values: Trust, Dedication, Push Boundaries, and Customer Focus. During the interview, try to weave these values into your answers to demonstrate that you're aligned with their culture and mission.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills. Think of past challenges you've faced in customer service or technical support and how you resolved them. This will show your ability to thrive under pressure and deliver exceptional service.
