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- Tasks: Manage customer enquiries and ensure quick resolutions across various platforms.
- Company: Join a dynamic team at KGM Motors focused on customer satisfaction.
- Benefits: Enjoy competitive pay, company events, and health & wellbeing programmes.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Strong communication skills and a passion for excellent service are essential.
- Other info: Full training provided with opportunities for personal and professional growth.
The predicted salary is between 25000 - 27000 £ per year.
We are looking for a Customer Support Executive to join our Aftersales team. You will manage customer enquiries across phone, email, web, and letters, ensuring all interactions are logged in Salesforce and resolved quickly. You will work in a team handling escalations through the Customer Champion Programme, liaise with dealers, and provide clear reporting to management. The role also involves supporting dealer standards, coordinating car hire when needed, and driving improvements in processes to boost customer satisfaction. This is a hands-on role for someone with strong communication skills, attention to detail, and a passion for delivering excellent service.
Role Responsibilities
- Manage all customer contacts (calls, emails, web enquiries, letters) and record them accurately in Salesforce.
- Resolve customer concerns and manage escalations through the KGM Motors Customer Champion Programme, liaising directly with the dealer network.
- Provide daily support to customers and assist the Aftersales Team with specific requests.
- Administer and maintain dealer standards and customer service databases.
- Prepare monthly case record reports and present findings to line management at Aftersales meetings.
- Liaise closely with Aftersales colleagues to ensure smooth operations and customer satisfaction.
- Coordinate Enterprise car hire arrangements for customer-related concerns.
- Keep detailed records of activities and provide regular updates to line management.
- Drive continuous improvement in processes, systems, and customer service delivery.
- Ad hoc duties as required – willingness to assist other team members during busy periods.
Experience
- Prior Customer services experience.
- Salesforce experience (Desirable).
- Prior experience with DMS systems e.g. Kerridge (Desirable).
Education requirements
- Minimum of 5 GCSEs at level 4/C or above (or equivalent).
- Customer Service or Administration NVQ/Certificate/Diploma is preferable (or equivalent).
Skills/Abilities/Competencies Required
- Excellent verbal and written communication skills.
- Excellent interpersonal, negotiation, and conflict resolution skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Ability to work within a team.
- Ability to prioritize tasks.
- Ability to act with integrity, professionalism, and confidentiality.
- Proficient with Microsoft Office Suite or related software.
- Experience in data management.
- Proficiency with or the ability to quickly learn new systems and processes.
Personal Attributes
- Strong commitment to delivering exceptional customer service.
- Professional and approachable in all interactions.
- Effective team player with the ability to work independently.
- Reliable and consistent in meeting responsibilities.
- Excellent time management and workload prioritisation skills.
- Positive, solution-focused approach to problem solving.
Training
- Full in-house systems training will be given.
- External training courses provided, where appropriate.
- Further training and development opportunities may be available.
Our Core Values
- Customer Focus: Driving excellence by understanding every need.
- Trust: Build strong partnerships through honesty and accountability.
- Dedication: Strive for brilliance in everything we do.
- Push Boundaries: Drive innovation by embracing new challenges and ideas.
Job Types: Full-time, Permanent
Pay: £25,000.00-£27,000.00 per year
Benefits
- Company events.
- Company pension.
- Cycle to work scheme.
- Employee mentoring programme.
- Free flu jabs.
- Health & wellbeing programme.
- Life insurance.
- On-site parking.
Work authorisation: United Kingdom (required)
Work Location: In person
Customer Support Executive in Swindon employer: KGM Motors
Contact Detail:
KGM Motors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive in Swindon
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about managing customer enquiries, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team!
We think you need these skills to ace Customer Support Executive in Swindon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Executive role. Highlight your relevant experience, especially in customer service and any familiarity with Salesforce or DMS systems. We want to see how you fit into our team!
Show Off Your Communication Skills: Since this role is all about managing customer enquiries, it's crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to reflect how you'd interact with customers.
Highlight Your Attention to Detail: Attention to detail is key in this role, so make sure to showcase examples from your past experiences where you've successfully managed tasks with precision. We love candidates who can keep things organised and accurate!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at KGM Motors
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Support Executive inside out. Familiarise yourself with the responsibilities listed in the job description, especially around managing customer enquiries and using Salesforce. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since strong communication is key for this role, prepare examples of how you've effectively communicated with customers in the past. Think about times when you resolved conflicts or escalated issues successfully. Practising these scenarios will help you articulate your experience clearly during the interview.
✨Be Ready to Discuss Improvements
The job involves driving improvements in processes, so come prepared with ideas on how you could enhance customer service delivery. Think about any previous experiences where you identified a problem and implemented a solution. This shows initiative and aligns with the company's value of pushing boundaries.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how success is measured in the role, or what challenges the Aftersales team is currently facing. This not only demonstrates your interest but also gives you valuable insights into the company culture.
