Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer enquiries and ensure prompt resolutions using Salesforce.
- Company: Leading UK automotive service provider focused on customer satisfaction.
- Benefits: Competitive salary, benefits, and training opportunities for growth.
- Why this job: Join a dynamic team and make a real difference in customer care.
- Qualifications: Strong communication skills and a detail-oriented mindset required.
- Other info: Great opportunity to enhance your career in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
A UK automotive service provider is seeking a Customer Support Executive to join their Aftersales team. You will manage customer enquiries through various channels ensuring prompt resolutions in Salesforce. The role involves working closely with the team and dealers to enhance customer satisfaction and drive process improvements.
Ideal candidates will possess strong communication skills, a detail-oriented mindset, and a passion for delivering exceptional service. Competitive salary and benefits are offered, alongside training opportunities.
Aftersales Support Specialist — Escalations & Care in Swindon employer: KGM Motors
Contact Detail:
KGM Motors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Support Specialist — Escalations & Care in Swindon
✨Tip Number 1
Network like a pro! Reach out to people in the automotive industry, especially those working in customer support roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer support and aftersales. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for exceptional service during interviews. Share specific examples of how you've gone above and beyond for customers in the past. This will help you stand out as a candidate who truly cares.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Aftersales Support Specialist — Escalations & Care in Swindon
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for delivering exceptional service. Share examples of how you've gone above and beyond for customers in the past – it really helps us understand your commitment!
Be Detail-Oriented: Since the role requires a detail-oriented mindset, make sure your application is free from typos and errors. We appreciate clarity and precision, so double-check everything before hitting send!
Highlight Your Communication Skills: Strong communication is key in this role. Use your application to showcase how you effectively manage customer enquiries and collaborate with teams. A well-structured application can demonstrate your ability to communicate clearly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at KGM Motors
✨Know Your Stuff
Familiarise yourself with the automotive industry and the specific services offered by the company. Understanding their products and customer service philosophy will help you answer questions confidently and show your genuine interest in the role.
✨Master Salesforce Basics
Since you'll be managing enquiries through Salesforce, it’s a good idea to brush up on your knowledge of the platform. If you can demonstrate familiarity with its features during the interview, it’ll show that you’re ready to hit the ground running.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with customers in the past. Think about situations where you resolved issues or improved customer satisfaction. This will highlight your strong communication skills, which are crucial for the role.
✨Emphasise Teamwork and Process Improvement
Be ready to discuss how you’ve collaborated with others to enhance processes or resolve escalations. Sharing specific instances where you contributed to team success will demonstrate your ability to work closely with colleagues and dealers, aligning with the company's goals.
