At a Glance
- Tasks: Lead a luxury footwear boutique, ensuring exceptional sales and customer service.
- Company: A founder-led luxury footwear brand in the heart of Mayfair.
- Benefits: Competitive salary, commission, generous footwear allowance, and discounts.
- Other info: Opportunity to work closely with the founder and develop your leadership skills.
- Why this job: Join a dynamic team and create memorable experiences for high-profile clients.
- Qualifications: Luxury retail management experience and a proven sales track record.
The predicted salary is between 33300 - 40700 £ per year.
KGC Talent is partnering with a founder-led luxury footwear brand to appoint a Store Manager for its Mayfair boutique. The brand's shoes and boots are handcrafted in natural materials and known for their signature hand stitching and lasting comfort. The boutique is a place where product, service and atmosphere carry equal weight, and where clients are made to feel comfortable and well looked after.
The role
You will lead the boutique and a team of 3, and be accountable for its sales, its stock, its people and the experience every client has inside it. This is a hands-on role, leading from the front by example and working closely with the founder.
What you will do
- Deliver the boutique's sales and superb customer service
- Build and grow a book of private clients, including high net worth and VIC customers
- Host private appointments, home and hotel visits, and in-store events that bring clients back
- Drive new ideas for CRM, VIP service, events, PR and marketing
- Train, coach and develop the team on the floor every day
- Keep the boutique immaculate and run stock, budget and operations to company standards
About you
- Luxury retail management experience is essential, ideally gained in an intimate standalone boutique
- At least 3 years as an Assistant Manager, or a current Store Manager
- A track record of hitting and beating sales targets
- Experience leading, coaching and keeping a small, motivated team
- Polished, warm and natural with clients from every background
- Proactive and positive, with a can-do attitude
- Available to work weekends, late openings and events as required
Experience in luxury footwear, leather goods, accessories or fashion, or a second language, would be an advantage.
The package
£35,000 to £55,000 base, depending on experience, plus commission. Generous footwear allowance and discount.
Store Manager | Luxury Footwear Boutique | Mayfair, London W1 employer: KGC Talent
KGC Talent is an exceptional employer that offers a fully remote role with real flexibility, allowing you to thrive in the fashion and lifestyle industry while enjoying a dynamic career change. With comprehensive training from industry experts and a supportive, people-focused work culture, you'll have clear progression opportunities and the chance to earn great commissions. Join a dedicated team where your skills are valued, and your ambition can lead to a fulfilling long-term career.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager | Luxury Footwear Boutique | Mayfair, London W1
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like KGC Talent, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like KGC Talent!
We think you need these skills to ace Store Manager | Luxury Footwear Boutique | Mayfair, London W1
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at KGC Talent, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at KGC Talent and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show KGC Talent that you’re ready to jump in and contribute right away!
How to prepare for a job interview at KGC Talent
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
