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- Tasks: Lead a luxury members club, ensuring top-notch client engagement and operational excellence.
- Company: Join a vibrant lifestyle and wellness space focused on exceptional member experiences.
- Benefits: Enjoy a competitive salary, bonuses, and the chance to shape a luxury community.
- Why this job: Be part of a dynamic team that values community, luxury, and client satisfaction.
- Qualifications: 6+ years in luxury hospitality or membership clubs with strong leadership and financial skills.
- Other info: This role is perfect for those passionate about wellness and luxury lifestyles.
The predicted salary is between 55000 - 65000 £ per year.
Commercial Director, Luxury Members & Wellness Club, London
On-site, London, Salary 65-75K + Bens + Bonus
We are seeking an ambitious and experienced leader to oversee and manage a luxury members club, a lifestyle and wellness space, ensuring the highest standards of client engagement, operational compliance, team leadership, and revenue growth.
This role presents an exciting opportunity for a dynamic leader to shape and grow this business with the CEO, fostering a vibrant and engaged community while delivering exceptional experiences to members.
This position involves the overall management of the lifestyle space, including P&L responsibility, daily operations, staff and sales team leadership, and the strategic development of services to enhance the luxury club experience. A key focus will be attracting new clients, targeting high-net-worth (HNW) individuals and corporate memberships.
The ideal candidate will be responsible for streamlining operations, fostering key relationships to expand the club’s reach, and driving membership growth. Prior experience in private membership clubs, luxury health clubs, and a well-established network of contacts in West London will be highly advantageous.
Key Responsibilities
- Lead an inclusive, safe, and client-focused team at the luxury lifestyle club.
- Develop and nurture a strong sense of community and belonging among members.
- Build and implement strategic initiatives to attract new memberships and expand the club’s luxury network.
- Manage the financial and business performance of the club, ensuring revenue growth and cost efficiency.
- Consistently uphold the highest standards of operational excellence.
Operational Excellence
- Client First: Ensure every client receives an exceptional service experience from the moment they enter the club. Address feedback and concerns professionally and promptly.
- Client Engagement: Develop and execute engagement strategies, including loyalty programs, special events, and personalised communication. Foster a culture of client appreciation.
- Client Feedback: Regularly gather and analyse client feedback to enhance service offerings.
- Client Retention: Monitor satisfaction and retention rates, implementing targeted initiatives to strengthen client loyalty.
- Community Building: Organise events, foster relationships with local businesses and influential community figures, and enhance the club’s reputation within the luxury market.
Operational Management & Compliance
- Marketing: Collaborate with the marketing team to develop targeted strategies that attract and retain members.
- Daily Operations: Oversee all aspects of daily club management, including scheduling, equipment maintenance, and overall facility upkeep.
- Safety & Compliance: Ensure adherence to health and safety regulations, conduct regular audits, and promptly address any compliance issues.
- House Standards: Work closely with facilities and maintenance teams to uphold impeccable cleanliness and safety standards.
- Leadership & Training: Conduct regular team meetings, performance reviews, and coaching sessions to drive team motivation and excellence.
- Performance Management: Set clear goals, provide constructive feedback, and implement development plans for staff.
- Partnership Development: Establish collaborations with complementary luxury businesses and lifestyle brands.
Financial & Business Performance
- Revenue Growth: Implement marketing and sales strategies, including new class offerings, membership packages, and premium services.
- P&L Management: Oversee financial performance, monitor expenses, and implement cost-saving initiatives where appropriate.
- Reporting & Strategic Action: Analyse performance data, celebrate successes, and take proactive steps to improve underperforming areas.
Essential Knowledge & Qualifications
- Proven experience in a senior managerial role within luxury hospitality, retail, fitness, wellness, or any high-end, client-facing industry.
- Strong leadership, organisational, and interpersonal skills, with a track record of successful team management.
- Solid financial acumen, including experience managing P&L, driving revenue, and controlling costs.
- Exceptional customer service skills, with the ability to adapt, remain client-focused, and maintain composure under pressure.
- Excellent communication skills, both verbal and written, with the ability to engage and connect with diverse audiences.
- Strong understanding of luxury clientele, HNW clients, and business development strategies to attract new members.
- Minimum of 6+ years of experience in luxury membership clubs, hospitality, or health clubs.
- Knowledge and appreciation of health, wellness, and fitness trends.
- Expertise in operational leadership and best practices for managing a luxury client-facing business.
Seniority level: Director
Employment type: Full-time
Job function: Management, Business Development, and General Business
Industries: Wellness and Fitness Services, Hospitality, and Retail Luxury Goods and Jewelry
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Commercial Director, Luxury Members & Wellness Club, London employer: KGC Talent
Contact Detail:
KGC Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Director, Luxury Members & Wellness Club, London
✨Tip Number 1
Network strategically within the luxury and wellness sectors in London. Attend industry events, join relevant associations, and connect with professionals on platforms like LinkedIn to build relationships that could lead to referrals or insider information about opportunities.
✨Tip Number 2
Showcase your understanding of high-net-worth clientele by engaging with them through personalized communication. Consider hosting exclusive events or workshops that highlight your expertise in luxury services and wellness trends, demonstrating your ability to attract and retain members.
✨Tip Number 3
Familiarize yourself with the latest trends in luxury hospitality and wellness. This knowledge will not only help you in interviews but also allow you to propose innovative ideas for enhancing the club's offerings, making you a standout candidate.
✨Tip Number 4
Prepare to discuss specific strategies you've implemented in previous roles that led to revenue growth and client retention. Use data and examples to illustrate your success in managing P&L and driving operational excellence, as these are key aspects of the role.
We think you need these skills to ace Commercial Director, Luxury Members & Wellness Club, London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in luxury hospitality, wellness, or membership clubs. Emphasize your leadership roles and any achievements related to revenue growth and client engagement.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the luxury lifestyle sector and detail how your background aligns with the responsibilities of the Commercial Director role. Mention specific strategies you would implement to enhance client engagement and community building.
Showcase Your Financial Acumen: Since P&L management is crucial for this role, include examples of how you've successfully managed budgets, driven revenue, and implemented cost-saving initiatives in previous positions.
Highlight Client Engagement Strategies: Discuss your experience in developing client engagement strategies, such as loyalty programs or special events, and how these have positively impacted member satisfaction and retention in your past roles.
How to prepare for a job interview at KGC Talent
✨Showcase Your Leadership Experience
Be prepared to discuss your previous leadership roles in luxury hospitality or wellness sectors. Highlight specific examples where you successfully managed teams, improved client engagement, and drove revenue growth.
✨Demonstrate Financial Acumen
Since P&L management is crucial for this role, come equipped with examples of how you've managed budgets, controlled costs, and implemented strategies that led to financial success in past positions.
✨Understand the Luxury Market
Research the luxury lifestyle and wellness market, particularly in West London. Be ready to discuss trends, client expectations, and how you can attract high-net-worth individuals to the club.
✨Engagement Strategies
Prepare to share innovative ideas for client engagement and retention. Discuss any successful loyalty programs or events you've organized that fostered community and enhanced member experiences.
