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- Tasks: Lead the store team, drive sales, and ensure excellent customer service.
- Company: K&G Fashion Superstore offers stylish, affordable fashion for the whole family.
- Benefits: Enjoy medical insurance, 401(k), tuition assistance, and a fun work environment.
- Why this job: Join a dynamic team, inspire others, and make a real impact on customer experiences.
- Qualifications: 1 year of retail experience, strong leadership skills, and a passion for fashion.
- Other info: Diversity is celebrated; all backgrounds are encouraged to apply.
The predicted salary is between 24000 - 36000 £ per year.
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Direct message the job poster from K&G Fashion Superstore
Senior Corporate/Store Operations Talent Acquisition Partner
Retail Key Holder
Reports to Store Manager:
For more than 30 years, K&G Fashion Superstore (K&G) has provided value-conscious customers with the latest fashions and styles at the best possible prices. Offering a wide selection of designer brands discounted up to 60% off department store prices at our 80 stores, K&G is a leading shopping destination for brand-name apparel, footwear and accessories for the entire family.
As a Retail Key Holder, you will partner with your Store Manager to support store team members to achieve sales performance expectations through active coaching, development of a team selling environment, and operational excellence when you are the manager on duty. This position is assigned store keys to open and close the store when scheduled, in the capacity of the manager on duty.
To be successful in this role the role you will:
– Inspire store team to achieve their best performance
– Execute to maximize growth and potential
– Create an engaged and inclusive store environment
– Elevate the customer experience through operational excellence
– Exceed customer expectations in all interactions
Leadership:
- Partners with Store management team to lead store staff to achieve sales, service, and operational expectations when assigned as the manager on duty.
- Models company values and leads by example as an active coach.
- Communicates priorities and sales driving information effectively to ensure store staff is equipped to maximize business.
- Assists in recruiting store staff and embraces diversity by contributing to an inclusive store environment.
Performance:
- Supports the management team in the achievement of store business plans, including sales, customer
- service and operational goals.
- Understands how to leverage store reports to understand decisions made to drive the store business.
- Participates in driving business outreach opportunities and communicates leads to Store Manager.
- Identifies performance opportunities and partners with management team to contribute to development plans.
Operational Excellence:
- Partners with management team to ensure proper staffing to effectively execute initiatives and operational tasks to deliver on the customer promise.
- Assists management team with training store staff on all internal operational functions as assigned.
- Stays informed on corporate communication, directives, initiatives, policies and procedures.
- Supports the management team with the implementation of store programs to increase efficiencies in sales, service, operations, and branding when assigned.
Workplace:
- Contributes to an engaged and inclusive store environment where opinions and contributions are recognized and valued.
- Supports a culture of learning and development, ensuring training tools are leveraged.
- Serves as a role model to all store team members and provides enthusiastic motivational leadership.
- Partners with management team to conduct regular store meetings ensuring all store team members are up to date with company directives.
Customer Experience:
- Assists in training the store team on customer service expectations to create an exceptional customer experience, exceed customer expectations, and achieve a high Net Promoter Score.
- Leverages customer feedback to prevent or resolve customer concerns.
- Collaborates with the management team to ensure the store is visually set to brand standards and marketing initiatives are executed per company direction.
Qualifications:
- Minimum of 1 year of Retail or Sales experience.
- Creative individual who demonstrates good judgement and is tuned-into the pulse of the business.
- Self-motivated, results oriented, strategic thinker.
- Strong organizational and leadership skills.
- Excellent written and verbal communication skills.
- Demonstrates active listening and problem-solving skills.
- Proven ability to train and develop high performing store teams.
- Proficient in technology systems, applications, Microsoft Office, and video conferencing.
- Ability to operate a computer and POS System.
Physical Requirements
- Ability to stand and walk for the majority of work shifts, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Our company celebrates diversity and provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Customer Service, Management, and Sales
-
Industries
Retail
Referrals increase your chances of interviewing at K&G Fashion Superstore by 2x
Inferred from the description for this job
Medical insurance
Vision insurance
401(k)
Tuition assistance
Disability insurance
Pension plan
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Retail Key Holder employer: K&G Fashion Superstore
Contact Detail:
K&G Fashion Superstore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Key Holder
✨Tip Number 1
Familiarise yourself with K&G Fashion Superstore's values and mission. Understanding their commitment to providing value-conscious customers with the latest fashions will help you align your responses during interviews and demonstrate that you're a good cultural fit.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully coached or developed team members in previous roles. This will highlight your ability to inspire and lead a team, which is crucial for the Retail Key Holder position.
✨Tip Number 3
Research common retail challenges and think about how you would address them. Being able to discuss specific strategies for improving customer experience or operational efficiency will set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of K&G Fashion Superstore if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying and interviewing.
We think you need these skills to ace Retail Key Holder
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail experience, especially any leadership roles or responsibilities. Use keywords from the job description to demonstrate that you understand what K&G Fashion Superstore is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your ability to inspire a team. Mention specific examples of how you've exceeded sales targets or improved customer experiences in previous roles.
Showcase Leadership Skills: In your application, emphasise your leadership skills and experiences. Provide examples of how you've coached team members or contributed to an inclusive work environment, as these are key aspects of the Retail Key Holder role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a retail environment.
How to prepare for a job interview at K&G Fashion Superstore
✨Show Your Leadership Skills
As a Retail Key Holder, you'll be expected to lead and inspire your team. During the interview, share examples of how you've successfully motivated others in previous roles. Highlight any specific instances where your leadership made a positive impact on sales or team performance.
✨Demonstrate Customer Service Excellence
K&G Fashion Superstore values exceptional customer service. Be prepared to discuss how you've handled challenging customer interactions in the past. Use specific examples to illustrate your problem-solving skills and ability to exceed customer expectations.
✨Understand the Business Metrics
Familiarise yourself with retail metrics and how they drive business decisions. In the interview, mention your experience with sales reports and how you've used data to improve store performance. This shows that you understand the importance of operational excellence.
✨Emphasise Inclusivity and Team Development
K&G is committed to creating an inclusive environment. Talk about your experience in fostering diversity within teams and how you've contributed to a positive workplace culture. Mention any training or development initiatives you've led to help team members grow.