Head of Collections

Head of Customer Support and Collections

Bridging Finance

Hertfordshire

We are working with a well-established Bridging Lender, who are recruiting for a Head of Customer Support and Collections Manager for their bridging and development finance loan book. The successful applicant will lead a small, experienced team and be responsible for the efficient, ongoing management of performing loans and the recovery of loans in default.

This new role requires strong leadership skills, in-depth knowledge of collections and reporting practices for a property finance lender, and a strategic mindset to shape the future direction of the loan management and collections operations of a growing business.

Main responsibilities:

• Management of customer support team
• A portfolio of performing and non-performing secured property loans.
• Working alongside colleagues to minimise litigation
• Resolve contractual disputes pre-proceedings and deal with contested matters up to trial
• Maintain high standards of financial management and record keeping
• Undertake effective due diligence processes at all times
• Prepare and submit regular reports to keep the board informed of the status and trend
• Meetings with, and site visits to, overdue and/or defaulted clients as necessary
• Develop existing and build new strong relationships with external partners, such as receivers and legal counsel, to optimise collections outcomes
• Develop and enhance collection and recovery policies
• Working with the Group Financial Controller to develop systems to identify potential bad debts and assist with cash flow modelling

Requirements:

• Previous experience in a similar position
• Experience working with legal counsel, insolvency practitioners, receivers etc
• A good understanding of legal processes and requirements regarding non-performing loans
• A strong team player ethos, with the ability to collaborate with peers across teams
• Experience of working in a fast-paced property finance environment with the ability to plan and prioritise workload
• Understanding of property finance security issues
• A desire to continually improve our processes by suggesting improvements
• Ability to lead & scale a team
• Highly analytical person with excellent problem-solving skills
• Knowledge of financial statements and cash flow analysis, industry/market credit research.
• Strong communication, interpersonal and leadership skills.
• Must have excellent negotiation and problem-solving skills.
• Excellent organisational skills

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Administrative

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