At a Glance
- Tasks: Deliver, maintain, and repair specialist bed equipment in a fast-paced healthcare environment.
- Company: Join KFM's dedicated Bed and Equipment Services team in London.
- Benefits: Enjoy a competitive salary, annual bonus, and generous leave options.
- Other info: Flexible working hours with excellent career progression opportunities.
- Why this job: Make a real difference in patient care while developing your technical skills.
- Qualifications: GCSE Maths & English, customer service experience, and a passion for healthcare.
The predicted salary is between 30500 - 32300 £ per year.
Location: Denmark Hill, London and other KFM sites (cross-site role)
Department: Managed Services – Bed & Equipment Services
Type: Full time, Permanent
Salary: £30,500 - £32,300 per annum + up to 12% annual bonus
Rota: 7 day rota across all Trust sites
We are looking for a motivated and customer‑focused Technical Assistant to join our Bed and Equipment Services team at KFM. This is a hands‑on, patient‑facing role that plays a vital part in ensuring clinical staff have access to safe, well‑maintained bed equipment when they need it most.
About the Role
As a Technical Assistant within Bed and Equipment Services, you will be responsible for the delivery, collection, maintenance, and repair of specialist bed equipment across the hospital. You will respond to requests from ward staff, ensure stores are well‑stocked, and support the achievement of key performance indicators including timely delivery and high levels of customer satisfaction.
Key Responsibilities
- Deliver and collect specialist bed equipment to and from wards and bed stores, responding to requests within 4 hours
- Ensure adequate buffer stock of specialist mattresses is maintained across store rooms
- Diagnose and repair faults on bed inventory and associated equipment; carry out servicing and calibrations
- Undertake statutory PAT testing of beds and associated electrical equipment
- Maintain accurate records of all maintenance, repairs, and equipment locations on the asset database
- Work with the Portering teams to ensure timely delivery and collection of bed frames and foam mattresses
- Check all equipment is in good working order and safe for use before deployment
- Assemble, install, and commission new beds and associated equipment as required
- Support continuous improvement by identifying recurring equipment faults and suggesting solutions
- Maintain a safe, tidy working environment in patient areas, clinical areas, and corridors at all times
Requirements
- Good standard of general education including GCSE Maths & English grades A–C (or equivalent)
- Experience working in a busy, fast‑paced environment
- Experience using PAT testing equipment with up‑to‑date training
- Provide excellent customer service to a range of stakeholders
- Multitask, prioritise, and know when to escalade issues
- Troubleshoot a variety of medical beds, mattresses, and ASU equipment
- Carry out Planned Preventative Maintenance (PPM) on medical equipment
- Computer literate, including Microsoft Office, Excel, databases, and online ordering portals
- Self‑motivated with ability to work unsupervised
- Physically fit to move and handle bed inventory (assessed by occupational health)
- Flexible with duties and working hours across a seven‑day rota
- Previous experience working within a healthcare or NHS setting
- Experience using PDAs, scanners, or handheld devices in a mobile working environment
- Understanding of quality improvement principles
Benefits
- Welcome Bonus
- Annual Bonus Scheme
- 27 days annual leave (+BH)
- Annual leave purchase scheme
- AVIVA Pension
- Group Life Assurance Policy
- Enhanced Family Leave & Pay
- CPD Funding & Study Leave
- Paid Professional Registration Fees
- Occupational Sick Pay
- Health Cash Plan
- Season Ticket Loan Scheme
- Car Lease Scheme
- Cycle Scheme
- Tech Scheme
Hours: 37.5 hours per week
Technician - Bed and Equipment Services employer: KFM
At KFM, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work environment in the heart of London. Our Bed and Equipment Services team is dedicated to providing meaningful contributions to patient care, with ample opportunities for professional growth and development. With competitive benefits such as a welcome bonus, annual leave purchase scheme, and a commitment to continuous improvement, we ensure our employees feel valued and empowered in their roles.
